Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Payton

Costa Mesa,CA

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

11
11
years of professional experience

Work History

Front Office/Scheduling Assistant

Newport Family Medicine
12.2022 - Current
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed and updated customer information in database for accuracy.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Increased customer service success rates by quickly resolving issues.

Med Tech

Beachview Treatment Center
03.2017 - 12.2022
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Consulted with outside professionals and specialists about tests and testing results.

Medical Assistant /Office Manager/ Med Tech

Diamond Recovery
02.2013 - 03.2017
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Certified Nurse Assistant/ Med Tech

Wildomar Assisted Living
12.2012 - 02.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

High School Diploma -

Creekside High School
Murrieta, CA
06.2000

Skills

  • Correspondence and Office Documents
  • Professional Phone Etiquette
  • Office Production Evaluation
  • File Management
  • Time Management
  • Data Entry
  • Document Control
  • Timely Processing
  • Insurance Verification
  • Family Medicine
  • Administrative Skills
  • Medical Terminology
  • Referral Verification
  • Patient Charting
  • Patient Profiles
  • Phone Inquiries
  • Call Transfers
  • Parent and Student Communication
  • Maintaining Office Records
  • Insurance Information Collection
  • Physician Appointment Scheduling

Timeline

Front Office/Scheduling Assistant

Newport Family Medicine
12.2022 - Current

Med Tech

Beachview Treatment Center
03.2017 - 12.2022

Medical Assistant /Office Manager/ Med Tech

Diamond Recovery
02.2013 - 03.2017

Certified Nurse Assistant/ Med Tech

Wildomar Assisted Living
12.2012 - 02.2017

High School Diploma -

Creekside High School

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Danielle Payton