Summary
Overview
Work History
Education
Skills
Education Awards
References
Timeline
Generic

Danielle Peloni

DESERT HOT SPRINGS,CA

Summary

To acquire a position that utilizes my skills, knowledge experience, and education by focusing on delivering the highest quality of client services, supporting company goals and objectives and increasing overall performance of operations and outcomes in all domains. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

10
10
years of professional experience

Work History

Clinical Front Office Manager

Circe Healthcare
10.2022 - Current
  • Answers phones, retrieves voicemail messages and returns calls timely and appropriately
  • Insurance Verification, verify co pays and deductibles, collect patient balances
  • Collaborates with the scheduling of new patients and follow up visits
  • Contacts patients to schedule Annual Medicare Wellness visits and annual HMO physicals
  • Coordinates placing orders for films, labs and other studies as appropriate, timely and accurately
  • Manages clinic EMR referral work queues
  • Facilitates referral to intended clinic in a timely manner
  • Communicates with HMO insurances to facilitate proper documents are scanned into EMR for completion of medical record
  • Submits required documentation to support treatment
  • Prepares patient charts timely and accurately
  • Interview patients and document basic medical history
  • Completes Disability paper and online, FMLA, Matrix Forms, and Facility 602 forms
  • Completes the medication log
  • Ensures the delivery of high-quality healthcare services
  • Provides feedback regarding QI issues/problems
  • Implements corrective measures as required
  • Leads the implementation of process improvement projects and innovative initiatives that enhance the patient's experience
  • Completes Office Audit for Healthplans.
  • Facilitate and Implement New procedures for Patient registration
  • Referrals and Authorizations for Insurance

EPMG and IEHP Coordinator

My Physicians
10.2020 - 08.2022
  • Check In and Check out patients and ensure all registration paperwork is correctly filled out
  • Trained and supervised new receptionists, ensuring smooth onboarding and adherence to office protocols
  • Implemented automated appointment reminder system resulting in a 25% reduction in missed appointments
  • Collaborated with healthcare providers to optimize patient scheduling and ensure timely care delivery
  • Managed front desk operations and ensured a smooth patient check-in and check-out process
  • Collaborated with physicians to prioritize urgent cases and provide immediate assistance
  • Coordinate the Annual Medicare visits and HMO as well as Chronic Care Management calls
  • Track P4P measures and update website
  • Correctly place lab and Imaging order electronically or via fax to correct facilities
  • Prior Authorizations
  • Track no shows and cancellations

Administrative Assistant

Desert Regional Medical Center
06.2018 - 09.2020
  • Scheduled office meetings and client appointments for staff teams.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Process Payroll through kronos and correctly input all PTO,Preceptor,and Education hours
  • Track all Emergency Departments Licenses and Certifications

Patient Admitting Specialist

Eisenhower Medical Center
04.2014 - 01.2018
  • Customer Service - Ensures that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions
  • Accurate Registrations - Ensures accurate, comprehensive registration of patients
  • Accurate Insurance - Ensures accurate patient insurance information is recorded including verification of all eligibility and benefits
  • Point of Service Collections - Ensures that patient financial responsibility (copays, deductibles) are collected at or before the time of service
  • Applying for qualifying patients without insurance with Hospital Presumptive Eligibility
  • Working as a lead registrar in BedBoard communicating with the medical staff team (physicians and case management) ensuring all co-workers verification and registration process is accurate and compliant
  • Maintaining effectiveness and efficiency while informing insurance companies of each patient admission
  • Correctly transferring patients in the internal computer system to the proper care unit when status is determined
  • Training new hires while simultaneously working to perform one's own diligent duties.

Education

High School Diploma -

Van Nuys High School
Van Nuys, CA
06.1997

Skills

  • Shift Scheduling
  • Decision-Making
  • Strategic Planning
  • Employee Supervision
  • Managing Operations and Efficiency
  • Workflow Planning
  • Schedule Management
  • Staff Training
  • Proficient in EMR- NextGen, EPIC

Education Awards

  • Fluency in Spanish
  • Van Nuys High School, Diploma, 1997
  • Eisenhower Medical Center, Three Shining Star Nominations, Rancho Mirage, CA

References

  • Jessica Scott and Rushmi Gross, Emergency Room Patient Admitting Supervisors at Eisenhower Medical Center, CA, 760-340-3911 ext. 1337, 760-250-8465
  • Lauren Piccolo, Patient Admitting Specialist, EMC Emergency Department, 760-835-1180
  • Chris Hogate, Case Management, EMC Emergency Department, 760-473-6211
  • Holly Acosta, Office Manager, Dr. Andre Kasko, 760-214-6093

Timeline

Clinical Front Office Manager

Circe Healthcare
10.2022 - Current

EPMG and IEHP Coordinator

My Physicians
10.2020 - 08.2022

Administrative Assistant

Desert Regional Medical Center
06.2018 - 09.2020

Patient Admitting Specialist

Eisenhower Medical Center
04.2014 - 01.2018

High School Diploma -

Van Nuys High School

Similar Profiles

CREATE PROFILE
Danielle Peloni