Danielle Peña
Folsom,CA
Summary
I have always prided myself for bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Coordinator of Youth Ministry
Hills Church
09.2019 - 08.2022
- Coordinated with other ministries within the church organization enhancing interdepartmental cooperation which led to well-rounded programming.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Established partnerships with local organizations providing additional resources for community service opportunities.
- Conducted periodic evaluations of volunteers' performance providing constructive feedback for continuous improvement.
- Fostered a positive environment where dialogue between staff members was encouraged enabling stronger collaboration within the team.
- Managed budgets, resources, and logistics for large-scale youth events, ensuring seamless execution of programming and participant satisfaction.
- Collaborated with church leadership to develop and implement effective strategies for youth outreach and involvement.
- Evaluated program effectiveness through regular assessments of youth needs and interests, making necessary adjustments to better serve participants.
- Enhanced youth engagement by incorporating creative and interactive activities in ministry programs.
- Implemented conflict resolution techniques resolving interpersonal issues among youth members maintaining a harmonious atmosphere.
- Organized mission trips and service projects, providing opportunities for youths to serve the community and strengthen their faith.
- Increased parental involvement by regularly communicating updates on ministry activities and inviting them to participate in special events.
- Recruited trained, and supervised volunteer teams to effectively support various aspects of the youth ministry program.
- Established safe spaces for young people experiencing challenges or crises, offering guidance, support, and resources as needed.
Hair and Makeup Stylist
AH Specialties
03.2015 - 06.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Front Office Scheduler
Broken Arrow Dentistry
03.2009 - 12.2012
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Monitored and optimized inventory, and reordered materials as required.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Education
Associates Degree -
Rock Valley College
Rockford, ILSkills
Customer Service
Multiple Priorities Management
Quick Learner
Appointment Scheduling
Strong Work Ethic
Attention to Detail
Multitasking and Organization
Creative Thinking
Teamwork and Collaboration
Excellent Communication
Creative vision
Relationship building and management
Community Board member for the Folsom Jr Bulldogs
I love Folsom and being an active part of the community. For the past 3 years, I have been a board member for the Jr Bulldogs Football program. My role has been managing the bulldog store and volunteers. This included establishing a budget, designing and managing inventory, overseeing volunteers working the store, keeping track of sales and profit, and making sure everyone leaves feeling welcomed.
Timeline
Coordinator of Youth Ministry
Hills Church
09.2019 - 08.2022
Hair and Makeup Stylist
AH Specialties
03.2015 - 06.2019
Front Office Scheduler
Broken Arrow Dentistry
03.2009 - 12.2012
Associates Degree -
Rock Valley College