DANIELLE PEREZ
Corpus Christi,TX
Summary
Encouraging manager and analytical problem-solver with talents for, team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
BBNW Ventures Llc The Social
11.2019 - Current
- Managed employee schedules, recruiting, and fulfilling bi-weekly payroll for all employees.
- Managed a diverse team of motivated individuals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Organized monthly meetings to ensure employees overall performance are up to standard. Observing each employee's individual strengths and areas of weakness.
- Managed cash drawers, monitoring sales, counting and fulfilling nightly cash deposits into safe.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed and placed liquor, beer and wine orders with vendors, nightly inventories, keeping pars on supplies and ordering.
- Maintaing a connection with costumers to ensure a positive visit and resolving any concerns involving their experience.
Head Bartender
TGI Fridays
05.2018 - 01.2020
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained positive moral within the team to ensure exceptional customer service to enhance overall performance.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
Lead Cashier
Walgreens
07.2016 - 05.2018
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Completed overnight store floorsets, reorganized merchandise to company standards, and kept shelves stocked and faced
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Maintained stock to meet expected customer demand.
- Processed both cash and card purchases and returns.
Education
No Degree - Exercise Science
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
San Diego High School
San Diego, TX05.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
- TABC CERTIFIED
- FOOD HANDLERS LISCENSE
Timeline
General Manager
BBNW Ventures Llc The Social
11.2019 - Current
Head Bartender
TGI Fridays
05.2018 - 01.2020
Lead Cashier
Walgreens
07.2016 - 05.2018
No Degree - Exercise Science
The University of Texas At San Antonio
High School Diploma -
San Diego High School
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