Danielle Perez
Kerman,CA
Summary
Proven Office Administrator with a track record of enhancing efficiency at TradeKings by streamlining administrative processes and implementing a digital document management system. Skilled in office administration and customer engagement, demonstrated through improved customer satisfaction and productivity. Excelled in multitasking and fostering strong working relationships, contributing significantly to a positive and productive work environment.
Offering strong organizational abilities and passion for learning and growth in office environments. Brings solid understanding of administrative procedures and adeptness in managing office software. Ready to use and develop organizational and communication skills in any role given. With 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls
Overview
5
5
years of professional experience
Work History
Office Administrator
TradeKings
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sale Associate
Statewide Safty Systems
08.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Office Administrator
TradeKings
01.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Handle PO, PRs
- Scheduling for all employees
- Enter data it's into computer system
- Ordered materials for job sites
- Occasionally worked on job flights doing jobs
- Stopped at job sites to deliver materials
Education
High School Diploma - General Ed
Kerman High School
Kerman, CA06.2005
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Mail handling
- Telephone reception
- Document scanning
- Scheduling
- Calendar management
- Inbound phone call handling
- Supply inventory
- Spreadsheet development
- Scanning and copying
- Customer service
Timeline
Office Administrator
TradeKings
04.2023 - Current
Sale Associate
Statewide Safty Systems
08.2021 - 06.2023
Office Administrator
TradeKings
01.2020 - 08.2022
High School Diploma - General Ed
Kerman High School
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