Summary
Overview
Work History
Skills
Timeline
Generic

Wayne Perkins

Toledo,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

27
27
years of professional experience

Work History

Store Manager

Tireman Auto Service Center
03.2002 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Race Team Tire Specialist

PSRG / Yokohama Tire
01.1997 - 01.2002
  • Performed comprehensive tire inspections to diagnose issues and recommend appropriate solutions.
  • Enhanced workshop efficiency by maintaining a clean, organized, and well-stocked work environment.
  • Ensured vehicle safety by performing accurate wheel alignments and balancing procedures.
  • Provided exceptional customer service, addressing concerns and answering questions in a professional manner.
  • Collaborated with team members to streamline processes and improve overall productivity within the shop.
  • Managed inventory effectively, conducting regular audits to ensure accurate stock levels for all products.
  • Implemented quality control measures to minimize errors during installations, ensuring the longevity of tires for clients'' vehicles.
  • Contributed to a safe working environment by adhering strictly to company safety protocols while using heavy machinery or handling hazardous materials.
  • Assisted in the training and onboarding of new employees, sharing knowledge and expertise to ensure their success within the company.
  • Maintained accurate records of all tire installations, repairs, and other services performed for customers, ensuring proper documentation for future reference or warranty claims.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Operated machines safely and correctly, including tire changers and wheel balancers.

Skills

  • Hourly Shift Management
  • Personnel Development
  • Shift Scheduling
  • Supply Ordering
  • Loss Prevention
  • POS Systems
  • Customer Service Management
  • Promotional Planning
  • Project Management
  • Retail Inventory Management
  • Team Development
  • Competitor Monitoring
  • Partnership Building
  • Employee Training

Timeline

Store Manager

Tireman Auto Service Center
03.2002 - Current

Race Team Tire Specialist

PSRG / Yokohama Tire
01.1997 - 01.2002

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Wayne Perkins