Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE PERKINS

Chicago,IL

Summary

Administrative and client support professional with strengths in contract management, timekeeping support, and cross‑departmental coordination. Experienced in reviewing client contracts and Business Associate Agreements (BAAs), drafting Statements of Work (SOWs), and preparing invoices aligned to contractual terms. Proven record of accuracy in timekeeping checks, account reconciliation support, and policy compliance; recognized for training/supporting staff and resolving issues quickly to maintain service levels.

Overview

7
7
years of professional experience

Work History

Contract Management & Compliance

The Clarity Group, Inc.
Downers Grove, Illinois
04.2022 - Current
  • Review and manage client contracts and Business Associate Agreements (BAAs) for scope, terms, and compliance requirements.
  • Analyze contract terms to ensure compliance with company policies.
  • Draft Statements of Work (SOWs) and align deliverables, milestones, and invoicing schedules to contract terms.
  • Prepare and send invoices; reconcile billing with project records to ensure accuracy and timely payment.
  • Maintain documentation control and confidentiality standards; escalate exceptions and negotiate updates as needed.

Client & Operations Coordinator

The Clarity Group, Inc
Downers Grove, Illinois
10.2019 - 04.2022
  • Facilitated discussions on contract terms with stakeholders to ensure clarity and alignment.
  • Contributed to development of standard operating procedures for contracting processes, enhancing compliance.
  • Delivered responsive client service by triaging and resolving requests efficiently, sustaining high satisfaction metrics.
  • Collaborated with cross-functional teams to troubleshoot integration and data issues effectively.
  • Created process improvements that enhanced efficiency and minimized errors in records management.
  • Delegated tasks and supported team members while training end users on systems and updated processes.

Application Support Analyst

The Clarity Group, Inc.
Downers Grove, Illinois
06.2018 - 10.2019
  • Use Issuetrak and Microsoft CRM to track and resolve ~30 tickets per week; document resolutions and follow‑ups.
  • Produce Excel‑based reports and summaries for leadership; track KPIs and service levels.
  • Contributed ideas for improving existing processes related to inside sales operations.
  • Coordinated sales efforts between multiple departments including field sales, inside sales, logistics and marketing teams.
  • Career highlights: Increased revenue by 35% via inside sales opportunities; grew trailing‑12‑month MQLs by 20%.

Education

Master of Science - Marketing

Southern New Hampshire University
Manchester, NH
05-2017

Bachelor of Arts - Sociology

University of Illinois Urbana‑Champaign
Urbana, IL
05-2010

Skills

Contract management and compliance

  • Statement of work drafting
  • Invoicing and adjustments
  • Documentation control
  • Customer service excellence
  • Issue resolution and triage
  • Stakeholder communication
  • Cross-departmental collaboration
  • Staff training and support
  • Standard operating procedure development
  • Task delegation strategies
  • CRM and ticketing systems
  • Data entry accuracy
  • Leadership reporting and analysis
  • Excel tracking and summaries

Timeline

Contract Management & Compliance

The Clarity Group, Inc.
04.2022 - Current

Client & Operations Coordinator

The Clarity Group, Inc
10.2019 - 04.2022

Application Support Analyst

The Clarity Group, Inc.
06.2018 - 10.2019

Master of Science - Marketing

Southern New Hampshire University

Bachelor of Arts - Sociology

University of Illinois Urbana‑Champaign

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