Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Danielle Perow

Danielle Perow

Ludington,MI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Lead Bartender

Golden Sands Golf Course
Mears,MI
5 2022 - Current
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained new bartenders on drink preparation, product promotion, and sanitation protocol.
  • Conducted regular inventory count to keep liquor and bar supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and consumer regulations.
  • Developed "cocktail of the week" to utilize slow-moving inventory, reduce losses, and increase daily revenue.

Reservations Sales Specialist

Manistee National Golf & Resort
Manistee, MI
4 2021 - 9 2021
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Handled sensitive billing information over phone.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Administrative Assistant

Quality Precision Services
Grand Rapids, MI
4 2019 - 9 2020
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized logistics and materials for company meetings and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Restaurant Manager

The Q Smokehouse
Ludington, MI
8 2017 - 4 2019
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

B.S. In Accounting -

University of Phoenix
Tempe, AZ
09.2021 - Current

Skills

  • Bookkeeping
  • Customer Relations
  • Employee Training and Development
  • Travel Coordination
  • Credit and Collections
  • Time Management
  • Complex Problem-Solving
  • Excel Spreadsheets
  • CRM Software
  • Account Reconciliation
  • Schedule Management
  • Medical Terminology
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

B.S. In Accounting -

University of Phoenix
09.2021 - Current

Lead Bartender

Golden Sands Golf Course
5 2022 - Current

Reservations Sales Specialist

Manistee National Golf & Resort
4 2021 - 9 2021

Administrative Assistant

Quality Precision Services
4 2019 - 9 2020

Restaurant Manager

The Q Smokehouse
8 2017 - 4 2019

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Danielle Perow