Danielle Perry

Experienced and Motivated Sales, Operations and Call Center Management Professional with over 18 years in the Medicare insurance industry. Ability to adapt to an ever-changing market and provide strong leadership skills to focus on short- and long-term goals. Strong background in startup Medicare insurance divisions as well as ground up Medicare call center builds, expansions, and re-organizations. Versatility and background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

• AZ Life & Health Licensed, Active, Current
• Lean Six Sigma Black Belt, 2017, BCBSAZ
• Situation Leadership Certification, 2018, BCBCAZ
• Banner Rising Leadership program, 2024, Banner Health

Establish project/product plans to ensure goals are aligned with company objectives. This would include management of financial budgets, vendor accountability, as well as managing the ongoing strategy to ensure successful relationships., Researched and implemented alternative solutions within multiple projects to reduce costs to the company., Developed and implemented process and procedure manuals for sales and operations departments., Created a Quality and Compliance program to ensure all employees and General Agencies were following CMS guidelines and that it is documented in the event of an audit., Streamlined paper processes into electronic processes in order to save time and money on Administrative Costs as well as reducing error rates., Responsible for developing reporting for both the Sales and Operation divisions to give a daily snapshot of each employee’s performance. These reports are also run-on monthly intervals to communicate to Executive Leadership., Developed carrier production dashboard reports to communicate across the organization. Responsible for developing workgroups to ensure reporting across the organization is clean and accurate., Developed necessary CMS call center reporting for internal Compliance Officer, Responsible for developing and implementing all training programs for the Sales and Operations divisions of the company., Require monthly ongoing training for all Sales and Operations teams. Subjects such as compliance, ethics, closing a sale, streamlining process, etc are discussed., Manage the oversight/vendor relationship of 3 direct call centers with 100+ employees, Build from the ground up call center operations in two different companies., Managed call center vendor relationship from the RFP process through implementation and launch periods, creating a profitable relationship., Ability to work with internal teams (compliance, legal, analytics, product development, sales, etc) to develop RFP contracts, project plans, and successful outcomes., Supervised multiple ongoing strategies/plans to ensured sales/operations were working together to accomplish the goals, Direct and Manage a Sales Team of 15 direct reports., Direct and Manage an Operations Team of 8 direct reports. Developed and implemented key performance indicators for the entire sales and operations organziation to ensure success across the organization.

• St. Vincent de Paul Annual Golf Charity Event, ongoing yearly event
• Ronald McDonald House Annual Charity Gala Event, ongoing
• Big Brother Big Sister participant, Michigan, 1999-2009

Experienced and Motivated Sales, Operations and Call Center Management Professional with over 18 years in the Medicare insurance industry. Ability to adapt to an ever-changing market and provide strong leadership skills to focus on short- and long-term goals. Strong background in startup Medicare insurance divisions as well as ground up Medicare call center builds, expansions, and re-organizations.