Summary
Overview
Work History
Education
Skills
References
Timeline
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Danielle Perugini

Summary

Clinician seeking new career opportunity bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Speech Language Pathologist Assistant

Superior Therapy Services Inc.
03.2022 - Current
  • Supported, identified and celebrated developmental milestones to enhance relationship with patient.
  • Liaised with multi-disciplinary team to incorporate treatment plan ideas, goals, and objectives.
  • Implemented and adhered to therapeutic treatment plans and protocols in recommended setting to optimize patient response.
  • Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.

Doors Department Scheduler

Discount Garage Door Inc.
05.2021 - 08.2021
  • Created a thorough training manual for my position that included in depth examples of how to complete my day to day routine
  • Managed eight company installers, ensuring that the workers had jobs to complete five days a week, correct products and tools were in stock, and the correct number of workers went to each job
  • Worked one on one with customers who had recently purchased a door
  • Keeping them up to date on the order status (including explaining delays), calling and scheduling install once the garage doors were in stock, and following up that the install was completed correctly.

Phone Representative in Call Center

Discount Garage Door Inc.
11.2020 - 05.2021
  • Excelled in high call volume and fast paced call center, with primary focus being excellent customer service while maintaining efficiency and multitasking
  • Worked collectively with the call center to answer inbound phone calls, ensure all technicians had work for six days a week, said jobs were in their working zone, and routed properly
  • Independently was responsible for ensuring technicians were on schedule for appointments and notifying the appropriate parties of any delays as well as handling closing procedures for the call center.

Office Manager

Bruko Construction LLC
10.2017 - 04.2020
  • Solely managed weekly payroll, monthly bookkeeping, and daily inbound phone calls for new projects by creating and scheduling estimates for company owner through google calendar
  • Continued growth of already established connections with building departments and contractors across Western Central Florida via phone, emails, and in person
  • Efficentially learned how to read blueprints to build invoices for customers and to check over worksites to help ensure structure would not fail inspections.

Keyholder

Payless Shoesource
07.2015 - 04.2017
  • Successfully administering opening and closing procedures for the store through balancing the cash register, completing timesheets, and securing the store overnight
  • Created connections with customers to best understand their needs while having an extensive knowledge of our products to help guide them to the correct purchase.

Education

B.A. Communication Sciences and Disorders -

University of Central Florida
Orlando, FL
12.2018

Skills

  • Active Listening
  • Data Collection
  • Excellent Communication
  • Individualized treatment plans
  • Literacy development
  • Organizational Skills
  • Problem-solving abilities
  • Professionalism
  • Records Maintenance
  • Task Prioritization
  • Time management abilities
  • Written Communication

References

  • Jenna Gerrick, STS Inc. Direct Supervisor, (989) 305-7409
  • Tim Nickerson, DGD Supervisor, (352) 454-5388
  • Jason Brust, Bruko Owner, (352) 681-0305
  • Evelyn Arnheiter, Payless Manager, (727) 207-9502

Timeline

Speech Language Pathologist Assistant

Superior Therapy Services Inc.
03.2022 - Current

Doors Department Scheduler

Discount Garage Door Inc.
05.2021 - 08.2021

Phone Representative in Call Center

Discount Garage Door Inc.
11.2020 - 05.2021

Office Manager

Bruko Construction LLC
10.2017 - 04.2020

Keyholder

Payless Shoesource
07.2015 - 04.2017

B.A. Communication Sciences and Disorders -

University of Central Florida

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Danielle Perugini