Danielle Petersen
Georgetown,TX
Summary
Danielle Petersen,
Multi-industry experience, 20 years of work experience. Hospice and end of life care, as well as, the service industry. Being a patient advocate would translate beautifully into advocating for children and their education and day to day needs. Problem solving skills has been largely the best skill that is continually finessed.
Overview
6
6
years of professional experience
Work History
General Manager
Baby Acapulco
08.2015 - 03.2017
- Increased revenue by decreasing labor and food costs, managing personnel scheduling, implementing corrective action, manages budget implementations, trained and performed employee reviews.
- Managed 30 employees schedules, PTO, payroll, as well as, maintaining employee retention goals.
- Increased revenue 8% year over year.
- Managed customer satisfaction and complaints.
- Incentivized employee performance goals being met.
- Created a fun work environment to drive morale.
Pharmacy Technician
Pratt’s Pharmacy
01.2015 - 08.2015
- Consulted with insurance companies to complete claims processing, resolve any disputes, and reconcile payments
- Communicated with prescribers to verify prescriptions
- Resolve issues pertaining to denials that were from 3rd party billers, computer system, and customer service concerns
- Processed incoming prescriptions, verified patient PHI and billing information and resolved billing issues due to system errors
- Collected payment from patients, coordinated with insurance to process claims and determine accurate co-payments
- Performed a wide range of tasks with strong commitment to accuracy, and high service quality.
Hospice Caregiver
Right At Home Senior Care
08.2011 - 12.2014
- Oversaw implementation and ongoing assessment of patient care plan.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
Education
Certified Medical Biller And Coder - Medical Billing And Coding
Texas Tech University
Lubbock, TX01.2021
Skills
- Team Training
- Vendor Partnerships
- Problem Resolution
- Operations Management
- Recruitment
Timeline
General Manager
Baby Acapulco
08.2015 - 03.2017
Pharmacy Technician
Pratt’s Pharmacy
01.2015 - 08.2015
Hospice Caregiver
Right At Home Senior Care
08.2011 - 12.2014
Certified Medical Biller And Coder - Medical Billing And Coding
Texas Tech University