Danielle Philipps
Peshtigo,WI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Insurace Claims Specialist AR
Rennes
05.2024 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Office Manager
Oakside Dental
11.2022 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in employee HR including reviews, timecard management, and hiring processes.
Patient Services Representative
Bay Oral Surgery & Implant Center
12.2015 - Current
- Accepted copayments and compiled daily financial records
- Explained plans for treatment and payment options
- Responded to customer calls to swiftly resolve issues and answer questions
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Maintained accuracy, completeness and security of medical records and health information
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed and confirmed patient data, such as insurance, demographic and medical history information
Township Clerk
Lake Township
11.2019 - Current
- Prepare monthly ledger, including payroll, bill payment, and utilities payments
- Prepares monthly and end-of-year financial reporting including W-2 and W-3 forms, 1099s, quarterly 941s, and quarterly pension contributions
- Prepares the annual budget of the township for board approval
- Creates monthly meeting packets, including minutes, agenda, and any required special reports
- Certified to run Michigan elections
Caseworker /Assistant Manager
Adult Learning Systems UP
10.2012 - 03.2015
- Submitted reports to senior management to aid in consumer care and planning
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Supervised overall client services and acted as liaison between clients, caregivers and service providers
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations
- Documented all progress in treatment plans, educational and recreational activities and maintained updated case records
- Coordinated with community agencies for supportive services
Education
Bachelor of Science - Healthcare Administration
Concordia University
Mequon, WI05-2021
Associate of Science - General Studies
Bay De Noc Community College
Escanaba, MI05-2009
Skills
- Flexible and adaptable
- Teamwork and collaboration
- Team leadership
- Decision-making
Timeline
Insurace Claims Specialist AR
Rennes
05.2024 - Current
Office Manager
Oakside Dental
11.2022 - 05.2024
Township Clerk
Lake Township
11.2019 - Current
Patient Services Representative
Bay Oral Surgery & Implant Center
12.2015 - Current
Caseworker /Assistant Manager
Adult Learning Systems UP
10.2012 - 03.2015
Bachelor of Science - Healthcare Administration
Concordia University
Associate of Science - General Studies
Bay De Noc Community College
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