Danielle Phillips
South Bend,IN
Summary
Knowledgeable Desired Position with strong background in wound care. Proven track record of managing complex wound cases and collaborating with multidisciplinary teams to improve patient outcomes. Demonstrated ability in wound assessment and treatment planning, consistently utilizing advanced techniques and best practices.
Experienced with managing care teams and ensuring patient-centered care. Utilizes strategic planning and leadership to coordinate effective care management. Strong understanding of healthcare protocols and team dynamics, resulting in improved patient outcomes.
Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Overview
8
8
years of professional experience
Work History
Wound Care Specialist
Alick's Home Medical Equipment
Mishawaka, IN
09.2021 - 09.2024
- Responsible for sales and marketing of specialty dressings and pneumatic compression pumps to Physicians offices and wound centers in my territory which includes: Elkhart, South Bend, Mishawaka, Plymouth and Michigan City, In.
- Responsible and accountable for restructuring the wound care program to comply with Medicare, Medicaid, and Commercial Insurance Guidelines directed toward strategic business objectives to manage cost and ensure maximize reimbursement. Key emphasis included designing formulary, training management, implementation of wound care CMN’s, educating physicians and wound care clinics in proper product utilization, and required documentation to maximize client benefits in a timely manner.
- Responsible for the coordinated management of multiple satellite stores to ensure ultimate success.
- Responsible for building credibility, establishing rapport and maintaining communication with all referral sources to maintain existing accounts and grow new business. Designed and taught classes to employees on Medicare guidelines and wound care.
Customer Service Representative
Alicks Home Medical
South Bend, IN
04.2021 - 09.2024
- CSR Greets customers promptly and courteously.
- Customer Service Rep remains professional and resourceful when assisting customers by telephone or in person.
- Customer Service Rep provides product and funding information to customers.
- Customer Service Reps complete order intake by computer access and/or manual form.
- Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
- Provide customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
Customer Service and Receptionist
Callie Design
South Bend, IN
12.2019 - 10.2021
- Proficient phone and email etiquette
- Managing customer records in CRM/ERP system (Bitrix)
- Working with escalated customers to improve outcomes for the company and the customer
- Processes incoming orders for clients
- Proactively suggesting tactics to deal with out of stock items and product delays
Front Desk Receptionist and Team Lead
Boys & Girls Club of St. Joe County
South Bend, IN
08.2018 - 12.2019
- Processes and approves incoming applications
- Dispersing workload of duties throughout the team
- Oversees each child's check in and check out to ensure every child is accounted for and safe
- Training all team members on new and updated policies and procedures.
- Processing payments and renewals for student applications
- Overseer of member services and past due accounts
- Data entry proficiency with an error rate of less than 3%
- Homework tutor for all of our teenage students (math, english, history, reading, and writing)
- Assisted in the creation and launch of local fundraising campaigns
- Youth development and interpersonal teen self-building activities
Customer Service and Vehicle Associate
Enterprise Holdings
Mishawaka, IN
06.2016 - 06.2018
- Processing contract applications and client requests quickly and efficiently
- Managing our logistics workflows (receiving and outbound deliveries upon request)
- Generating reports with sales data weekly
- Setting up and staging vehicles for presentation
- Maintaining good relationships with clients
Education
High School Diploma - undefined
John Adams High School
05.2014
Skills
- Remarkable Organizational and Multitasking Skills
- Time Management
- Positive attitude
- Patience
- Phone Etiquette
- Non-Biased Decision Making
- Punctual
- Customer Service
- Customer Support
- Logistics (1 year)
- ERP Systems
- Tutoring
- Outbound Sales
- CRM Software
- Cold Calling
- Recruiting
- Account Management
- Interviewing
- Fundraising
- Administrative Experience
- Event Planning
- Employee Orientation
- Project Management
- Salesforce
- Pricing
- Filing (5 years)
- Animal care
- Intake
- Data collection
- Analysis skills
- Human resources
- Documentation review
- Clerical experience
- Typing
- Accounting
- Cash handling
- Computer hardware
- Databases
- Medical terminology
- Manufacturing
- Production planning
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Timeline
Wound Care Specialist
Alick's Home Medical Equipment
09.2021 - 09.2024
Customer Service Representative
Alicks Home Medical
04.2021 - 09.2024
Customer Service and Receptionist
Callie Design
12.2019 - 10.2021
Front Desk Receptionist and Team Lead
Boys & Girls Club of St. Joe County
08.2018 - 12.2019
Customer Service and Vehicle Associate
Enterprise Holdings
06.2016 - 06.2018
High School Diploma - undefined
John Adams High School