Danielle Phillips
Edison,NJ
Summary
Achieved team objectives by actively supporting organizational goals. Enhanced personal skills and work experience to improve knowledge and proficiency. Elevated customer service standards by fostering productive relationships and resolving complex issues. Resolved inquiries and problems effectively to ensure customer satisfaction. Represented the company’s image with professionalism while optimizing service delivery. Created a comfortable environment that encouraged brand loyalty and increased customer engagement through interactive communication. Maintained high service standards by consistently managing quality. Demonstrated proficiency in Microsoft Office and Lotus Notes to enhance operational efficiency. Tackled challenging tasks and managed administrative operations proactively. Innovatively addressed customer needs by providing multiple options through critical thinking. Excelled in interpersonal communication and time management while exhibiting a calm and flexible demeanor. Leveraged leadership and problem-solving skills to boost team efficiency and streamline workflows. Enhanced customer satisfaction through timely responses and effective solutions. Increased team productivity by implementing efficient workflows and setting clear expectations. Resolved team conflicts promptly to maintain a harmonious working environment.
Overview
7
7
years of professional experience
Work History
Sprouts farmers market
06.2024 - Current
I providing feedback to the support office regarding schematic issues, inaccuracies, or discrepancies.Creating, updating, and placing price tags and signs, often requiring high attention to detail. Im also proficiency with computer systems for accessing or reviewing digital schematics.
Customer Service Representative
Toronto Community Benefits
01.2023 - Current
- Resolved complex customer issues by utilizing problem-solving skills and in-depth product knowledge.
Journey Resolution (Arise)
10.2023 - 06.2024
- Resolved complex customer issues by utilizing problem-solving skills and in-depth product knowledge.
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
Rent to Own Customer Service Agency
04.2022 - 12.2022
- Resolved complex customer issues by utilizing problem-solving skills and in-depth product knowledge.
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
- Analyzed market trends to inform sales strategies and identify new opportunities for expansion.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
Direct Sales Agent
Digicel
01.2022 - 03.2022
- Resolved complex customer issues by utilizing problem-solving skills and in-depth product knowledge.
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
- Analyzed market trends to inform sales strategies and identify new opportunities for expansion.
Store Clerk
Bold Adornment
08.2020 - 04.2021
- Resolved complex customer issues by utilizing problem-solving skills and in-depth product knowledge.
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
- Analyzed market trends to inform sales strategies and identify new opportunities for expansion.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Customer Service Representative
Global Services Centre
10.2019 - 03.2020
- Analyzed market trends to inform sales strategies and identify new opportunities for expansion.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Service Clerk
Grace Kennedy Limited: Western Union
07.2019 - 08.2019
- Analyzed market trends to inform sales strategies and identify new opportunities for expansion.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Secondary -
Ascot High School
Jamaica 06-2016
Skills
- Administrative Operations
- Customer Problem Resolution
- Superior Customer Service
- Reliable Team Player
- Telecommunication Skills
- Policies & Procedural Compliance
- Cross-functional Communication
- Time Efficient
Timeline
Sprouts farmers market
06.2024 - Current
Journey Resolution (Arise)
10.2023 - 06.2024
Customer Service Representative
Toronto Community Benefits
01.2023 - Current
Rent to Own Customer Service Agency
04.2022 - 12.2022
Direct Sales Agent
Digicel
01.2022 - 03.2022
Store Clerk
Bold Adornment
08.2020 - 04.2021
Customer Service Representative
Global Services Centre
10.2019 - 03.2020
Service Clerk
Grace Kennedy Limited: Western Union
07.2019 - 08.2019
Secondary -
Ascot High School