Danielle Phipps-Cleveland
Winter springs,FL
Summary
I am currently seeking a new career opportunity in customer service with the desire to learn, assist, and grow within the company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spectrum
Orlando, FL
03.2022 - Current
- Resolved customer inquiries using advanced CRM systems to enhance service delivery.
- Collaborated with cross-functional teams to streamline issue resolution processes and improve customer satisfaction.
- Trained new hires on customer service protocols and best practices, fostering a knowledgeable team environment.
- Implemented feedback mechanisms to gather insights from customers, driving continuous improvement in service quality.
Assistant Manager
Denny’s Diner
Orlando, FL
04.2018 - Current
- My duties include but are not limited to monitoring compliance, scheduling shifts, assigning duties to staff, organizing and facilitating training programs, hiring new staff, evaluating employee performance metrics, ordering equipment and supplies as needed, resolving customer/personnel issues, and other tasks as necessary or assigned by the district leaders/General Manager.
Customer Service Rep
Aerotek
Orlando, FL
12.2020 - 10.2021
- I worked from home where I provided assistance to individuals in Massachusetts who needed help selecting and enrolling in eligible healthcare and dental plans. Completed other tasks as assigned.
- Remote
Appointment Setter
Acorn Stairlifts, Inc.
09.2015 - 04.2018
- I worked in a fast-paced inbound/outbound call center environment where my job was to schedule appointments for clients that needed assistance getting up and down the stairs due to age or disabilities.
Education
high school diploma -
Winter Park High School
Winter Park, FL01-2010
Patient Care Tech Certification - undefined
Orlando Tech
Orlando, FL01-2008
Skills
- Team player
- Organized
- Flexible
- Dependable
- Hard working
- Problem-solver
- Quick learner
Timeline
Customer Service Representative
Spectrum
03.2022 - Current
Customer Service Rep
Aerotek
12.2020 - 10.2021
Assistant Manager
Denny’s Diner
04.2018 - Current
Appointment Setter
Acorn Stairlifts, Inc.
09.2015 - 04.2018
Patient Care Tech Certification - undefined
Orlando Tech
high school diploma -
Winter Park High School