Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Plasencia

West Des Moines

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant II

Bankers Trust
12.2019 - 07.2021
  • Supported 1 SVP Wealth & Management Counsel, 1 VP General Counsel, and 1 Officer Senior Corporate Counsel and their direct reports/teams within the Legal and Compliance areas
  • Worked close with different department administrative teams#
  • Processed expenses for several individuals via REDcard application and coordinate with the Accounts Payable team any outstanding finance requests
  • Oversaw any examinations for departments and Bank as well as work closely with the examiners to process any and all requests
  • Created, edited, and maintained monthly and quarterly meeting packets for a variety of Board and Committee meetings
  • Attended and lead multiple Board and Committee meetings
  • Recorded, transcribed, and filed Minutes for meetings
  • Tracked customer accounts in the OnBase and SEI systems
  • Coordinated and finance travel requests
  • Calendared maintenance and management for Executive staff
  • Handled and distributed mail for team and floor

Executive Assistant/Office Manager

Global Atlantic Financial Group
05.2017 - 12.2019
  • Supported 1 managing director, three SVPs and their direct reports/teams within the Operations and Product Development areas
  • Oversaw administrative team of 5
  • # Process expenses for multiple individuals within Concur#
  • # Budget – Review monthly & annually to ensure no overspend(s)#
  • # Maintain multiple calendars and work through any overlaps/conflicts#
  • Processed any travel requests as well as any issues that arise while executives are traveling
  • Created and edit materials extending from memos, agendas to presentation decks
  • Skilled with Microsoft office products – e.g., Outlook, Word, PowerPoint, Visio, Excel
  • Emailed and calendar management
  • Additional admin tasks as assigned
  • Ordered and delivered of lunches for working sessions and office caterings
  • Staffed the reception desk, greet/seat visitors and alert appropriate staff of their arrival
  • Managed reception area and common spaces like conference rooms to ensure they maintain a professional appearance and answer all inbound calls to office
  • Opened, organized and distributed incoming mail and other deliveries. Managed the outgoing mail/package process
  • Maintained relationships with building management, technology support team and any other internal/external vendors that support the day to day operations of the office
  • Provided support for events in the office, including Townhalls and significant visitor meetings (eg, Monthly Business Review)#
  • Member of the Employee Engagement Activities & Wellness Committee

Paralegal

HomeServices Lending, LLC
  • # Follow the Company’s Corporate Governance and Code of Business Conduct ensuring consistency and uniformity with parent and all affiliates and subsidiaries
  • # Perform responsibilities as directed, achieving desired results within expected time frames, and with a high degree of quality and professionalism
  • # Manage multiple calendars and coordinate business trips
  • # Answer phones (receptionist support)
  • # Administrative support (faxing, copying, etc.)
  • # Assist staff attorneys with daily objectives
  • # Ensure that the Company is fully compliant with annual licensing requirements and correcting any outstanding deficiencies
  • # Provide greater assistance in the educational aspect of NMLS (i.e.- how to complete annual educational requirements in a timely fashion)
  • # Support the day-to-day business activities of the Company by responding to questions applicable to licensing laws and regulations
  • # Provide education and training to the field
  • # Establish and maintain relationships with federal and state regulators
  • # Attend educational conferences to become acquainted with the individuals in the field and continue to expand knowledge base
  • # Assist with any and all issues relating to licensing in the NMLS system

Receptionist/Paralegal

Dickey and Campbell Law Firm - P.L.C
  • # Analyze and organize research information
  • # Draft and prepare legal documents
  • # Answer phones (receptionist support)
  • # Coordinate events for firm employees
  • # Schedule and arrange travel
  • # Write briefs, appendices and correspondence
  • # Track and organize files
  • # Manage firm employees’ calendars/schedules & maintain firm’s library
  • # File documents in and out of the firm (i.e. at the Courts)
  • # Administrative support (faxing, copying, etc.)

Intern

Polk County Bar Association
  • # Assist with the Volunteer Lawyers Project
  • # Act as first point of contact for company
  • # File, manage company systems, scan, and document daily
  • # Handled opening and closing duties for cases
  • # Aid victims of domestic violence who are unable to represent themselves due to special circumstances such as extreme abuse, illiteracy, or language barriers
  • # Clients served through the homeless outreach project cannot be reached through more traditional avenues of service

Caregiver/Personal Assistant

Self-employeed
10.2022 - 10.2023
  • For my Father
  • My father had a stroke and multiple heart attacks, so I assisted him by taking care of his daily needs while he recovered and ongoing due to his cognitive memory issues.

Corporate Compliance Specialist

Holmes, Murphy & Associates, LLC
10.2023 - Current
  • Ensured compliance with corporate policies and regulatory requirements through diligent monitoring and auditing processes.
  • Collaborated with cross-functional teams to develop and implement compliance training programs for staff members.
  • Conducted comprehensive risk assessments to identify potential compliance vulnerabilities within operations.
  • Reviewed and analyzed company procedures to enhance adherence to industry standards and best practices.
  • Assisted in the preparation of internal reports detailing compliance findings for senior management review.
  • Streamlined documentation processes, improving efficiency of compliance tracking systems across departments.
  • Mentored junior team members on compliance protocols, fostering a culture of accountability and diligence.
  • Led initiatives to refine compliance strategies, contributing to overall organizational risk mitigation efforts.
  • Demonstrated a commitment to continuous improvement in the compliance function by seeking out opportunities for professional development through certifications, workshops, or advanced education courses.
  • Improved overall efficiency within the department by automating key compliance tasks using cutting-edge software solutions.
  • Collaborated with cross-functional teams to ensure consistent application of compliance policies across departments.
  • Prepared audit reports, summaries, briefings, electronic messages and other deliverables.
  • Established and maintained strong relationships with key business partners to promote culture of compliance.
  • Ensured timely resolution of potential violations through the development and oversight of corrective action plans.
  • Contributed to the success of merger and acquisition activities by ensuring seamless integration of acquired entities into existing compliance programs.
  • Fostered positive relationships with regulatory agencies by responding promptly to inquiries and collaborating on mutually beneficial initiatives.
  • Streamlined internal audit processes for improved risk management and corporate governance.
  • Managed relationships with external auditors, facilitating timely completion of audits and addressing identified issues promptly.
  • Supported the development of a strong corporate culture, promoting ethical behavior and adherence to regulations.
  • Prepared documentation and records for upcoming audits and inspections.
  • Monitored, processed and documented Company's individual sales agent licenses and license renewals.
  • Managed Corporate credit card for licensing and professional development expenses and balanced monthly invoice and submitted to Accounting.
  • Tracked educational and designation achievements of employees and coordinated with Accounting and Talent & Culture for certificates and bonuses.
  • Assisted employees with registration for continuing education courses.

Legal Secretary/Legal Assistant

Taylor Law Offices
07.2021 - 10.2022
  • Dictation
  • Prepare/draft legal documents
  • Keep cases organized by establishing, tracking and organizing files
  • Meet deadlines for documenting actions
  • Input information into file database and case management software
  • Support case preparation by preparing case summaries and materials for mediation
  • Monitor and obtain discovery responses
  • Confirm case status with attorney(s)
  • Answer phones (receptionist support)
  • Manage and monitor firm employees’ calendars
  • Administrative support (faxing, copying, etc.)
  • Client support (Keeps clients informed by maintaining contact; communicating case progress)
  • Maintain case costs by verifying outstanding balances with clients
  • Docketing on a variety of cases
  • Prepare/draft Proposed Orders, Motions, Default Notices, Briefing Schedules, etc.
  • Maintain monthly status updates on cases
  • Working with EDMS cases
  • Assist staff attorneys with daily objectives

Education

Bachelor's Degree - Rhetoric and Speech Communications/Business

Simpson College
Indianola, IA
01.2008

Skills

  • Accountable
  • Data entry
  • Computer skills
  • Office administration
  • Customer service
  • Able to work individually with minimal supervision, as well as collaboratively on a team
  • Detail Oriented
  • Time Management Skills
  • The ability to multi-task
  • Certified Notary in the State of Iowa
  • Certified Paralegal in the State of Iowa
  • Adobe Acrobat
  • Calendar Management
  • Legal Drafting
  • Legal Research
  • Microsoft Outlook
  • Transcription
  • Visio
  • Microsoft Suite products
  • Personal Assistant Experience
  • Administrative Experience
  • Writing Skills
  • Proofreading
  • Document Management
  • Typing
  • Office Management
  • Event Planning
  • Microsoft Powerpoint

Certification

Paralegal Certification

Timeline

Corporate Compliance Specialist

Holmes, Murphy & Associates, LLC
10.2023 - Current

Caregiver/Personal Assistant

Self-employeed
10.2022 - 10.2023

Legal Secretary/Legal Assistant

Taylor Law Offices
07.2021 - 10.2022

Administrative Assistant II

Bankers Trust
12.2019 - 07.2021

Executive Assistant/Office Manager

Global Atlantic Financial Group
05.2017 - 12.2019

Paralegal

HomeServices Lending, LLC

Receptionist/Paralegal

Dickey and Campbell Law Firm - P.L.C

Intern

Polk County Bar Association

Bachelor's Degree - Rhetoric and Speech Communications/Business

Simpson College

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