Danielle Pledger
Long Beach,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Swarovski
10.2017 - Current
- Led New Store opening for all operations and visuals Manage daily store operations.
- Open and close the store.
- In charge of all HR functions.
- Complete all administrative functions.
- Recruit, hire and train staff,
- Coach and develop staff based on performance observations.
- Manage inventory systems.
- Maintain payroll.
- Meet sales goals.
- Provide customer service.
- Make phone calls to customers to drive sales and in store traffic.
- Handle all customer issues.
- Complete quarterly floorset changes.
- Study reports to know business acumen, financial acumen and key performance indicators.
- Write performance action plans.
- Present Division of Responsibility information on weekly conference calls.
- District captain for company HR system (Workday).
- District captain for company payroll system (Quinyx and Kronos).
- District captain for E Learning (staff training portal),
- Train new store managers on operational systems.
Co-Manager/Assistant Manager
Sephora
12.2014 - 10.2017
- Division of Responsibility: Sales and HR.
- Manage schedule for makeup appointments.
- Recruit, hire and train.
- Conduct meetings every week with subordinates and leadership team.
- Open and close the store.
- Co-Lead corporate visits with store manager.
- Ensure sales targets are met.
Sales Manager
JCPenney
06.2011 - 11.2014
- Run 7 store departments with 7 supervisor subordinates.
- Inventory prep and execution.
- Hold monthly store meetings.
- Create action plans for store performance.
- Floor set changes throughout the store.
Education
M. B. A. - Business Management
University of La Verne
La Verne05.2014
Bachelor of Arts - Business
Vanguard University
Costa Mesa, CA05.2010
Skills
Payroll (10 years)
Human Resources (10 years)
Retail Management (10 years)
Management (10 years)
Store Management Experience (10 years)
Cash Handling (10 years)
Recruiting (10 years)
Retail Sales (10 years)
Upselling
Merchandising
Interviewing
Administrative experience
Assistant Manager Experience
Sales Management
Workday
Performance Management
Kronos
Employee Orientation
Team Management
Management
Financial Acumen
Timeline
Store Manager
Swarovski
10.2017 - Current
Co-Manager/Assistant Manager
Sephora
12.2014 - 10.2017
Sales Manager
JCPenney
06.2011 - 11.2014
M. B. A. - Business Management
University of La Verne
Bachelor of Arts - Business
Vanguard University