DANIELLE PLUMMER
MANCHESTER,US
Summary
Extensive experience in healthcare support, skilled in chronic disease management, client rapport, and stress management. Adept at integrating data analysis and cartography skills to enhance operational efficiency and ensure high-quality care. Committed to fostering independence and confidence in clients while maintaining a supportive and empathetic environment. Over 10 years of experience in SAP, Salesforce, Excel, and PowerPoint. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
INVESTIGATOR
CoventBridge Group
12.2023 - 10.2024
- Collaborated with federal agencies on investigations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Maintain a professional tone.
PERSONAL CARE ASSISTANT
Hope Home Care
04.2019 - 09.2024
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Provided safe mobility support to help patients move around personal and public spaces.
DISASTER OPERATIONS AGENT
Fema
05.2023 - 08.2024
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Made and submitted reports detailing finding and any actions taken.
CUSTOMER SERVICE ADVOCATE
UnitedHealth Group
08.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CONTACT TRACER/OUTREACH SPECIALIST
Department of Health
03.2020 - 08.2021
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Enabling effective communication and increased cooperation.
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
CALL CENTER AGENT
Maximus
11.2019 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
GIS TECHNICIAN
Lyft Corporate
05.2019 - 05.2020
- Assisted in updating zoning maps, leading to better land-use planning and management within the community.
- Developed custom cartographic products tailored to client needs, improving customer satisfaction levels.
- Participated in field data collection efforts, utilizing GPS devices and mobile applications to ensure accurate location information was captured.
FINANCIAL ASSOCIATE/DEBT COLLECTOR
Green Mountain Energy
01.2017 - 01.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
IMAGE COLLECTOR
Uber Maps (Adecco)
09.2018 - 10.2018
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Increased recovery rates with consistent follow-up on overdue accounts.
CRIME SCENE TECH
NYPD
01.2014 - 01.2015
- Assisted medical examiners with post-mortem examinations when necessary, following appropriate safety measures at all times.
- Demonstrated commitment to ongoing professional development through participation in training seminars, workshops, and conferences related to forensic science advancements.
Education
Associate of Applied Science - FORENSIC SCIENCE
Ashworth College
Norcross, GA06.2013
Skills
- Client Rapport
- Chronic Disease Management
- Surveillance
- GIS
- Data Analysis
- Cartography
- Programming
- Microsoft Office
- Database management
- Operating Systems
- Research abilities
- Interview techniques
- Detailed report writing
- Due diligence
- Salesforce proficiency
- SAP expertise
Timeline
INVESTIGATOR
CoventBridge Group
12.2023 - 10.2024
DISASTER OPERATIONS AGENT
Fema
05.2023 - 08.2024
CUSTOMER SERVICE ADVOCATE
UnitedHealth Group
08.2021 - 12.2022
CONTACT TRACER/OUTREACH SPECIALIST
Department of Health
03.2020 - 08.2021
CALL CENTER AGENT
Maximus
11.2019 - 12.2020
GIS TECHNICIAN
Lyft Corporate
05.2019 - 05.2020
PERSONAL CARE ASSISTANT
Hope Home Care
04.2019 - 09.2024
IMAGE COLLECTOR
Uber Maps (Adecco)
09.2018 - 10.2018
FINANCIAL ASSOCIATE/DEBT COLLECTOR
Green Mountain Energy
01.2017 - 01.2020
CRIME SCENE TECH
NYPD
01.2014 - 01.2015
Associate of Applied Science - FORENSIC SCIENCE
Ashworth College
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