Danielle Plummer
Bronx,NY
Summary
Looking to relocate to CONNECTICUT Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.
Overview
11
11
years of professional experience
Work History
Investigator
Covent Bridge Group
12.2023 - Current
- Ability to conduct stationary, covert, and mobile surveillance
- Provide daily updates regarding current files
- Conduct research to develop new information
- Formulate investigative strategies based on individual assignments.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Resolved problems, improved operations and provided exceptional service.
Personal Care Assistant
Hope Home Care
04.2019 - Current
- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
- Providing emotional support and encouragement to perform necessary tasks
- Monitoring and reporting changes in health, behavior, and needs.
Customer Service Agent
Policy Genius
11.2022 - 12.2023
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Medicaid Eligibility Specialist
United Healthcare Group
05.2021 - 08.2023
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Interviewed applicants and explained scope of different available benefits.
COVID-19 Contact Tracer
Department of Health
03.2020 - 08.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Lent daily assessment of health screen and symptom data.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
GIS Technician
Lyft Corporate
05.2019 - 05.2020
- Increased productivity, accuracy and efficiency while reducing delays and eliminating errors during data upload procedures
- Generated data layers, tables and reports for use by corporate and government clients
- Mapped local land boundaries, service points and problem locations
- Managed GIS databases and modified parameters for different needs
- Created effective maps, charts and other images based on project-specific requirements.
Financial Associate/Debt Collector
Green Mountain Energy
01.2017 - 01.2020
- Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
- Communicate with debtors by telephone and in writing to manage debtors and arrears process
- Track customer contact lists, explain the benefits of their products and taking payment information.
Crime Scene Tech
NYPD
01.2014 - 01.2015
- Collect, process, and analyze fingerprints
- Collect such physical evidence as bodily fluids and weapons
- Create crime scene sketches
- Decide which items should be collected at the crime scene
- List evidence and prepare it for safe transfer to the crime lab
- Take photographs
- Surveillance video/Photography
Education
AAS - Forensic Science
Ashworth College
Norcross, GA10.2014
Associate of Applied Science - Criminal Justice
Ashworth College
Norcross, GA06.2013
Skills
- Undercover Investigations
- Insurance fraud
- Report Preparation
- Data review
- Legal knowledge
- Ethical and honest
Timeline
Investigator
Covent Bridge Group
12.2023 - Current
Customer Service Agent
Policy Genius
11.2022 - 12.2023
Medicaid Eligibility Specialist
United Healthcare Group
05.2021 - 08.2023
COVID-19 Contact Tracer
Department of Health
03.2020 - 08.2021
GIS Technician
Lyft Corporate
05.2019 - 05.2020
Personal Care Assistant
Hope Home Care
04.2019 - Current
Financial Associate/Debt Collector
Green Mountain Energy
01.2017 - 01.2020
Crime Scene Tech
NYPD
01.2014 - 01.2015
AAS - Forensic Science
Ashworth College
Associate of Applied Science - Criminal Justice
Ashworth College
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