Highly-motivated dental office manager with 9 years of experience overseeing daily operations in high-volume dental practices. Proven track record in improving office efficiency, managing a team, and providing excellent patient service. Skilled in personnel management, office administration, and adherence to healthcare regulations.
Hi, I’m
Danielle Polendey
Office Manager
San Diego,CA
Summary
Overview
15
years of professional experience
Work History
La Mesa Dental Artistry
Dental Office Manager
09.2016 - 08.2023
Job overview
- Maintained professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Managed multiple providers schedules including: General Dentists, Hygienists, & Specialists: Periodontists, Endodontists, and Oral Surgeons.
- Treatment planning in all areas of dental: Hygiene, Restorative, Periodontics, Endodontics, and Oral Surgery.
- Boosted revenue by optimizing billing procedures and diligently following up on outstanding claims and patient balances.
- Oversaw billing, sending insurance claims, pre-authorizations, and posting of insurance payments.
- Successfully developed, Implemented, and managed office practices and procedures to optimize patient flow and quality of care.
- Achieved revenue goals with successful management of patient scheduling, account receivables and miscellaneous operations expenses.
- Responsible for recruitment, hiring, firing, and training of high-quality staff to ensure exceptional patient care.
- Managed and supervised staff: Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reviewed and approved employee timecards and time off requests.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Ran daily team huddles and monthly team meetings to facilitate effective communication of daily needs and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Admin Duties not limited to: Answering phone calls, Scheduling appointments, Greeting and checking in patients, Maintaining clean reception area, collecting.
- Managing incoming and outgoing mail.
- Monitored inventory and ordered supplies as needed within office's budget.
Bella Vita Dental
Treatment Coordinator
11.2015 - 09.2016
Job overview
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments from insurance companies.
- Obtained payments from patients and scanned identification and insurance cards.
- Treatment planned for: General restorative procedures, periodontics, endodontics, and oral surgery.
- Answered approximately 60 or more incoming phone calls and emails a day, scheduling appointments, and handling patient inquiries.
- Collaborated closely with general dentists and specialists to develop customized treatment plans tailored specifically to each individual's needs.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other specialists and documented details in patient charts.
- Completed new patient registrations in software to create accurate and comprehensive records.
Solana Beach Family Dentist
Dental Assistant & Front Office Assistant
11.2014 - 10.2015
Job overview
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified patient insurance eligibility and benefits.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
United States Marine Corps
Finance Technician
09.2008 - 09.2012
Job overview
- United States Marine: Finance Technician: Pay Clerk
- Worked in supervisor position leading, delegating, instructing, and working with peers to complete daily tasks.
- Process NAVMC 11116, special payments, pay adjustments, and reports.
- Used DTMS to track and safely maintain all documentation associated with pay packages to include 11116, 11060, and all other military payments.
Education
Kaplan CollegeVista, CA
Certification from Dental Assisting
07.2015
University Overview
Skills
- Leadership and Management
- Business Development
- Employee hiring, training & development
- Dental software proficiency (Dentrix, Open Dental, Practice Management)
- Proficient in Microsoft Office
- Operations management and efficiency
- Negotiation and Conflict Resolution
- Excellent customer service
- Multi-tasking abilities
Quote
“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”
Availability
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Timeline
Dental Office Manager
La Mesa Dental Artistry
09.2016 - 08.2023
Treatment Coordinator
Bella Vita Dental
11.2015 - 09.2016
Dental Assistant & Front Office Assistant
Solana Beach Family Dentist
11.2014 - 10.2015
Finance Technician
United States Marine Corps
09.2008 - 09.2012
Kaplan College
Certification from Dental Assisting
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