DANIELLE POOL
Corona,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Territory Manager - Sales & Service
Elite Group Property Inspections
04.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
Events Manager, Marketing & Media Manager
Storytellers Brewery
09.2021 - 04.2023
- Kept detailed and up-to-date records of inventory, budgets, and payroll
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Coordinated with vendors, caterers, and other service providers to ensure all event needs were met
- Leveraged strong relationships with venues, caterers, and vendors to secure event services at competitive prices
- Utilized social media to promote events and increase attendance.
- Developed marketing strategies to promote events and increase attendance
- Developed creative themes for events and created related activities to engage attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Monitored and controlled event expenditures to meet budgets.
- Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary
- Collaborated on goals and marketing objectives to capitalize on sales opportunities
- Developed and implemented successful marketing plans to generate event revenue.
Certified Personal Trainer
Danielle Lauren Lifts Private
06.2020 - Current
- Formed relationships with members and guests to help pursue total body care goals
- Assessed client fitness levels and created individualized plans
- Demonstrated exercises to clients and modified them as necessary
- Evaluated client health history questionnaires to determine appropriate individual exercise program
- Helped with racking weights and assisted in maintaining neat, organized and clean club
- Informed clients of fitness tools available to assist in achieving goals
- Instructed members on proper use of club equipment and exercise techniques
- Built client base by conducting orientations and providing personal training sessions
- Developed and implemented tailored exercise regimens to meet client's goals and needs
- Tracked client progress and maintained complete and accurate client files and adjusted plans to meet goals
- Motivated and inspired clients to achieve results and reach goals
- Explained and enforced safety rules and regulations governing sports, recreational activities, and use of exercise equipment
- Instructed participants in maintaining exertion levels to maximize benefits from exercise routines
- Provided students with information and resources regarding nutrition, weight control, and lifestyle issues
- Educated clients on benefits of an active lifestyle and proper nutrition.
Front Desk Receptionist
LA Fitness
05.2019 - 10.2019
- Answered questions about company location and hours of operation
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Entered data into company software system
- Provided a high level of customer service to all clients
- Opened and closed main office in alignment with established security procedures
- Communicated with maintenance personnel to report facility issues
- Handled incoming and outgoing mail with timely attention
- Established and maintained good communications with personnel and clientele
- Assisted with completion of forms or sign-in procedures
- Updated company databases and visitor logs with daily data and incident information
- Heard and resolved complaints from customers and public
- Received payments and recorded receipts for services
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
Clerk And Product Sales Specialist
Harvest Christian Fellowship Bookstore
09.2017 - 03.2019
- Communicated product features, advantages, and benefits to customers
- Developed and maintained strong customer relationships and networks within designated sales territory
- Trained sales team members on company procedures and standards
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
- Handled client deposits and transactions and updated billing information in company databases
- Answered customer questions about upcoming releases, bestsellers and staff picks
- Tracked inventory levels for each book, alerting management of low-stock items
- Upheld standard of full bookshelves, rotating inventory and keeping sections assigned neat and structured
- Used computer to order items online or check store's stock for specific titles
- Computed sales prices and totaled purchases with POS system
- Shelved, arranged and organized product or space within store to maintain appealing sales floor
- Located books for customers, ordering out-of-stock books upon customer request
- Approached customers to engage in conversation and help find products
- Received and inspected book merchandise, reconciling inventory with purchase orders
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Opened and closed cash registers, balanced cash drawers and made deposits.
Flight Attendant
Compass Airlines
06.2015 - 10.2016
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Collaborated with flight crew members to provide excellent customer service
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs
- Answered passenger questions and concerns, escalating issues to pilot or security team
- Completed flight preparations and landing procedures according to company policy
- Met and exceeded airline safety requirements for a safe flight experience
- Served food and drinks from refreshment cart and provided information about in-flight offerings
- Stowed and organized luggage in overhead bins for maximum storage capacity
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance
- Trained in emergency evacuation procedures, CPR, and First Aid
- Adapted to flight delays and schedule operations, updating passengers on flight status
- Attended preflight briefings concerning weather, emergency procedures, food, and beverage service and passenger count
- Determined special assistance needs of passengers, such as small children, elderly, and disabled persons
- Monitored passenger behavior to identify threats to safety of crew and other passengers
- Prepared reports showing departures and destinations, passenger ticket numbers, meal, and beverage inventories, cabin equipment conditions, and problems encountered
- Heated and served meals and delivered prepared foods to guests
- Verified that first aid kits and other emergency equipment, including fire extinguishers, and oxygen bottles, were in working order
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts, and life jackets.
Shift Leader
Coldstone Creamery
03.2011 - 06.2015
- Managed store closing and opening procedures to ensure safety and security
- Held team members accountable during shift by effectively coaching to improve performance
- Assisted customers with inquiries, orders and complaints in a timely manner
- Used company tools and resources to train employees
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Managed inventory levels and minimized loss, following company systems and guidelines
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Cultivated and maintained work culture through team building and positive interactions
- Oversaw shift operations to create quality products that met company standards.
Education
Specialist in Psychology - Applied Psychology Candidate
University Of California Irvine
Irvine, CA06.2025
No Degree - Pyschology
Norco Community College
NorcoSkills
- Brand Promotion
- Product and Service Sales
- Budget Management
- Relationship Building
- Business Growth
- Customer Relationship Management
- Territory Management
- Vendor Management
- Event Networking
- Time Management
- Revenue Generation
Accomplishments
- Children's Ministry Leader
- June 2012 - September 2014Harvest Christian Fellowship, Riverside, CA
- Train and supervise religious education instructional staff
- Select appropriate curricula or class structures for educational programs
- Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation
- Confer with clergy members, congregational officials, or congregational organizations to encourage support of or participation in religious education activities
- Locate and distribute resources, such as periodicals or curricula, to enhance the effectiveness of educational programs
- Interpret religious education activities to the public through speaking, leading discussions, or writing articles for local or national publications.
Additional Information
- AWARDS , , Dean's Honor List
Timeline
Territory Manager - Sales & Service
Elite Group Property Inspections
04.2023 - Current
Events Manager, Marketing & Media Manager
Storytellers Brewery
09.2021 - 04.2023
Certified Personal Trainer
Danielle Lauren Lifts Private
06.2020 - Current
Front Desk Receptionist
LA Fitness
05.2019 - 10.2019
Clerk And Product Sales Specialist
Harvest Christian Fellowship Bookstore
09.2017 - 03.2019
Flight Attendant
Compass Airlines
06.2015 - 10.2016
Shift Leader
Coldstone Creamery
03.2011 - 06.2015
Specialist in Psychology - Applied Psychology Candidate
University Of California Irvine
No Degree - Pyschology
Norco Community College
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