Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Critical Care Technician
Advocate Aurora Health Care
03.2025 - Current
Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Performed advanced diagnostic tests such as EKGs or blood draws that contributed to prompt diagnosis of life-threatening conditions.
Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
Collaborated with hospital and facility staff to provide correct patient treatments.
Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
Supported physicians during invasive procedures like central line placements or endotracheal intubations leading to safer executions.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Advocate Illinois Masonic Medical Center
Chicago, IL
06.2018 - 03.2025
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Called and faxed pharmacies to submit prescriptions and refills.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures and care plan instructions.
Prepared and administered medications to alleviate patient symptoms.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Maintained detailed records of test results by entering data and patient information into computer.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Oriented and trained new staff on proper procedures and policies.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Collected pertinent data and calculations to aid physician in interpreting results.
Measured patient spirometry.
Implemented care and efficiency improvements to support and enhance office operations.
Obtained client medical history, medication information, symptoms and allergies.
Completed clinical procedures and gathered patient data for interpretation by physician.
Tested and recorded blood glucose levels.
Verified appropriate lab couriers picked up collected lab specimens.
Obtained all prescribed laboratory testing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Measured and fit crutches and canes, instructing patients on proper use of support devices.
Applied orthopedic devices like traction and OCL splints.
Assisted doctors with examinations of patients by taking vital signs and drawing blood.
Decontaminated and sanitized all equipment, instruments and supplies.
Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Worked flexible hours; night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Trained staff on day to day job duties.
Medical Assistant
Presence Health
06.2016 - 11.2018
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Ordered and prepared reagents and supplies.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant
Northshore University Healthsystem
01.2012 - 06.2014
Performed EKG's, venipunctures, injections, spirometry and documented vital signs
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Fully trained in EPIC
Initiated and refill prescriptions, PT/INR flow sheets, discussed and communicated results with patients, and ordered blood tests.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Business Development Center Representative
Grossinger AutoPlex
01.2010 - 01.2012
Managed multiple phone lines and made follow up calls for inquiring customers
Filed over 1000 important documents and scheduled appointments
Transferred phone calls to desired destination.
Brought in new accounts through successful networking strategies and promotional approaches.
Networked among local business and community organizations to develop leads and generate business.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Customer Service Cashier
Dunkin Donuts Coffee Co
Chicago, IL
01.2006 - 01.2007
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers promptly and took orders to keep flow of traffic moving.
Accurately operated cash register to process customer payments.
Brewed coffee and tea and changed out drink station syrups.
Greeted over 200 customers per day and communicated effectively to obtain accurate orders.
Provided primary customer support to internal and external customers.