Danielle Postmas
Honolulu,HI
Summary
Accomplished Director of Operations and Franchisee with a proven track record in enhancing operational efficiency and fostering franchise relations at Hawaii Regional District Division. Skilled in business development and operations management, adept at driving growth and productivity. Demonstrated leadership in mentoring teams and building strategic partnerships, achieving significant improvements in brand compliance and market expansion.
Overview
31
31
years of professional experience
Work History
Franchisee
Self-employeed
08.2005 - 12.2023
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Operations
Hawaii Regional District Division
06.1993 - 06.2003
- Worked directly with Developer in assisting in finding new franchise locations to grow the Franchise in the Hawaii Region
- Assisted in designing store layout to enhance overall efficiency and appearance from start to finish
- Reviewed Leases and negotiated terms on behalf of the Franchisee and Corporate.
- Negotiated the Purchasing and Selling of Franchisees
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Education
High School Diploma -
Mililani High School
Mililani Town, HISkills
- Brand Compliance
- Franchise Relations
- Operations Management
- Business Networking
- Technology proficiency
- Training Oversight
- Business Development
- Marketing expertise
- Effective leader
- Relationship Building
- Staff training/development
- Decision-Making
Timeline
Franchisee
Self-employeed
08.2005 - 12.2023
Director of Operations
Hawaii Regional District Division
06.1993 - 06.2003
High School Diploma -
Mililani High School