Danielle Prater

Oak Harbor

Summary

Dynamic Retail Sales Manager with a proven track record at Harbor Freight Tools, excelling in sales performance and customer satisfaction. Skilled in training and mentoring teams, I leverage strong decision-making and upselling strategies to drive revenue growth. Committed to achieving goals and enhancing retail operations through effective leadership and employee performance management.

Retail professional with extensive experience in managing sales teams and driving business growth. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability.

Overview

years of professional experience

Work History

Retail Sales Manager

Harbor Freight Tools

09.2018 - Current

Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Boosted sales performance by implementing effective visual merchandising and store layouts.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Managed day-to-day staffing and handled scheduling for all store employees.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.

Office Assistant

The Rindal Chiropractic Clinic

01.2012 - 05.2018

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Expedited document processing with accurate data entry and timely filing.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Entered details into computer systems and managed database of information.
Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Maintained patient records and updated electronic health systems to safeguard data.
Greeted and assisted patients with check-in procedures.
Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Edited and proofread documents for accuracy and completeness.

Education

Burlington-Edison High School

Burlington, WA

06-2004

Skills

Customer service
Retail operations
Sales expertise
Driven work ethic
Decision-making
Store opening and closing
Delegating work
Upselling strategies
Training and mentoring

Sales team leadership
Inventory management
Scheduling employees
Sales coaching
Employee performance management
Time management
Goal setting and achievement
Operating procedures and policies

Timeline