Danielle Precord
Grand Marais,MN
Summary
Dynamic professional with a proven track record at Grand Marais Hotel Co., excelling in guest relations and front desk management. Skilled in problem-solving and time management, enhanced guest satisfaction and efficiency. Demonstrated ability to handle high-pressure situations with professionalism, fostering positive experiences and building strong rapport with both guests and team members.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Grand Marais Hotel Co.
2022.10 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered guest questions and offered referrals to local points of interest.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
School Crossing Guard
Cook County Schools
2015.09 - 2016.06
- Maintained safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Monitored pedestrian activity around construction sites or detours near school facility, ensuring safe passage for all students.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Safely assisted average of 20 people per day across busy highway in adverse weather conditions and traffic conditions.
Education
Bachelor of Science - Elementary Education
Fond Du Lac Tribal And Community College
Cloquet, MN05.2029
High School Diploma -
Bluesky Charter School
West Saint Paul, MN06.2024
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Front Office Support
- Administrative Skills
- Multi-Line Phone Systems
- Staff Management
- Credit and cash payments
Timeline
Front Desk Associate
Grand Marais Hotel Co.
2022.10 - Current
School Crossing Guard
Cook County Schools
2015.09 - 2016.06
Bachelor of Science - Elementary Education
Fond Du Lac Tribal And Community College
High School Diploma -
Bluesky Charter School
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