Danielle Pritchard
Galesburg,United States
Summary
Dynamic Referral Coordinator/Practice Support Specialist with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Bronson Medical Group
11.2014 - 01.2024
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within the department.
- Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Assisted with completion of referral forms and verified data accuracy and completion
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Attended continuing education courses to stay current on referral processes and best practices.
Practice Support Specialist
Bronson Neuroscience Center
09.2013 - 10.2014
- Enhanced patient experiences by efficiently managing appointment scheduling and coordinating practice resources.
- Streamlined office operations by organizing and maintaining electronic health records for easy access during appointments.
- Boosted patient retention rates with exceptional customer service and prompt resolution of concerns.
- Facilitated seamless communication between patients, providers, and insurance companies to ensure accurate billing and reimbursement processes.
- Improved practice efficiency through the implementation of new technologies, streamlining administrative tasks and reducing human error.
- Provided essential support to medical staff, assisting in the coordination of care for patients with complex needs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
- Contributed to a positive work environment through effective collaboration with colleagues on various projects and initiatives.
- Ensured timely completion of daily tasks such as filing paperwork, answering phone calls, and responding to email inquiries from both patients and healthcare professionals alike.
- Coordinated provider schedules to optimize productivity while minimizing wait times for patients seeking appointments or consultations.
- Trained new staff members on office procedures, policies, and software systems for seamless integration into the team environment.
- Actively participated in team meetings discussing ways to enhance patient satisfaction levels across all areas of the practice.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
N/A - Business Management
Cornerstone University
Grand Rapids, MISkills
- 20 years of Customer Service experience within the healthcare field
- Accurate Documentation
- Appointment Scheduling
- Multi-line phone proficiency
- Multi-line telephone operation
- Notetaking and documentation
- HIPAA Regulations
- Scheduling Software
- Pre-authorizations
- Medical Terminology
- Physician Authorizations
- Insurance Verification
- Healthcare Systems Understanding
- Epic Systems
- Patient Education
- Multitasking
Timeline
Referral Coordinator
Bronson Medical Group
11.2014 - 01.2024
Practice Support Specialist
Bronson Neuroscience Center
09.2013 - 10.2014
N/A - Business Management
Cornerstone University
Similar Profiles
Meghan StanfordMeghan Stanford
System Director Risk Management at Bronson Medical GroupSystem Director Risk Management at Bronson Medical Group
Jamie MarshallJamie Marshall
Director of Practice Operations – Primary Care at Bronson Medical GroupDirector of Practice Operations – Primary Care at Bronson Medical Group
Sarah WatsonSarah Watson
Patient Access Representative II at Bronson Healthcare Group Inc.Patient Access Representative II at Bronson Healthcare Group Inc.
Mariyah MaddoxMariyah Maddox
Cashier at Five BelowCashier at Five Below
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group