Danielle Pruitt
De Soto,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Deli Salad Bar Manager
Schnucks Markets
Festus, MO
10.2000 - 10.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Planned and coordinated special events to boost customer numbers and profits.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Developed and implemented operational procedures for the salad bar, ensuring compliance with health code regulations.
- Monitored inventory levels to ensure that ingredients were always available for customers.
- Maintained a clean and organized workspace, while also keeping food safety standards in mind.
- Assisted in training new staff members on proper sanitation techniques and customer service protocols.
- Ensured all food items were properly labeled and stored according to guidelines.
- Provided excellent customer service by greeting customers and helping them select desired items from the salad bar.
- Performed daily inspections of equipment to ensure optimal performance.
- Received orders from vendors, inspected deliveries for quality assurance, and restocked shelves accordingly.
- Created weekly schedules for staff members based on customer traffic flow patterns.
- Organized promotional events to increase sales of specific products or services related to the salad bar.
- Resolved any customer complaints in a timely manner, making sure their satisfaction was achieved at all times.
- Ordered necessary supplies such as utensils, paper products, and food items when needed.
- Calculated costs of ingredients used in each dish served at the salad bar so that accurate pricing could be determined.
- Checked expiration dates on products regularly to avoid serving expired goods.
- Kept detailed records of sales figures in order to track profits and losses over time.
- Conducted regular meetings with staff members to discuss upcoming promotions or changes within the company.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made.
- Tracked employee attendance records and took appropriate disciplinary action when necessary.
- Consistently monitored trends in the industry so that the business could stay competitive.
- Trained new servers on menu items and restaurant standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
Union Representative/Organizer
Ufcw Local 655
Ballwin, MO
10.2021 - Current
- Conducted research into labor laws and regulations.
- Educated workers about their rights under local, state, and federal employment laws.
- Ensured compliance with applicable labor laws, rules, regulations, policies.
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems for easy access to records and documents.
- Coordinated meetings, conferences, travel arrangements, and other special events.
- Identified areas of improvement in existing organizational structures.
- Assisted in preparing reports by gathering data from various sources.
- Compiled information from multiple sources into a single document or report format.
- Provided administrative support to internal departments when needed.
- Reviewed all documentation prior to submission for accuracy and completeness.
- Generated monthly reports on progress made towards meeting organizational objectives.
- Identified and developed potential leaders, mentoring individuals and delivering feedback.
- Managed multimedia member communication, designing meeting announcements and messaging.
- Provided assistance communicating, typing correspondence or obtaining information.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Accompanied clients to appointments and arranged transportation.
- Submitted reports to and reviewed reports with supervisor.
Education
Some College (No Degree) -
Grandview High School
Hillsboro, MO05-1993
Some College (No Degree) - Elementary School Teaching/Business Management
Jefferson College
Hillsboro, MOSome College (No Degree) - Paralegal
Eastern Gateway Community College
Steubenville, OHSkills
Proficient in Word, Excel, Power Point
Training employees
Multitasker
Creativity
Timeline
Union Representative/Organizer
Ufcw Local 655
10.2021 - Current
Deli Salad Bar Manager
Schnucks Markets
10.2000 - 10.2021
Some College (No Degree) -
Grandview High School
Some College (No Degree) - Elementary School Teaching/Business Management
Jefferson College
Some College (No Degree) - Paralegal
Eastern Gateway Community College