Danielle Pursley

• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours, Promptly Available
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.

Established and performed training for new incoming staff, and current staff on supports with individuals with disabilities. Increased current staffing skills with Continuing Education, Updates on certificates required by WAC/RCW; Red Cross First Aid/CPR, Blood borne pathogens, medication delegations, documentation, and mandatory reporting for vulnerable adults and children. Includes 40 hour teaching curriculum provided by the Washington State Department of Health and Social. Services. Supported person with identifying Goals, and how Staff can best support them. Taught basic American Sign Language to new and current staff, with curriculum and self-made training videos.

Various Roles

• Communication Specialist
• Community Support Specialist
• Support Specialist
• Training Specialist

• Supported living staff for those with disabilities in daily lives, community and in their homes. Provided personal care, catheter/colostomy care, transportation to dr appointments, and mental health services. Followed BBP and PPE guidelines. Knowledge of Therap documentation technology. Documentation entries, review of documentation and controlled substances. Supported efficient communication between main office and co-workers.

• Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
• Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
• Helped to integrate clients in local community by teaching important social and work-related skills.
• Personal Care, Transportation to medical/mental health appointments

• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
• Collaborated with team members to complete orders.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Reduced customer wait times by quickly operating customer window and sales register.
• Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
• Cooked and prepared foods and monitored food production according to quality and sanitation standards.
• Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers.

• Educated clients on health and safety of tanning facilities and procedures.
• Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
• Maintained clean and stocked front counter area.
• Informed and demonstrated how to use tanning equipment to new clients.
• Exceeded monthly tanning product and membership sale quotas.
• Sold [Product] to clients to increase salon profits by [Number]%.
• Assigned clients to appropriate facilities based on desired treatments and health needs.