Danielle Quale
Human Resources Manager
Edgewood,WA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Highly proficient in creating strategic partnership with key leaders and decision makers to further company goals and objectives. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating, positive and approachable with excellent interpersonal, coaching and communication skills. Always acting with a high level of integrity and honesty.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
Guardian Roofing, Gutters & Insulation
08.2022 - 06.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Full cycle L&I claims management and SAW reimbursement.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Tracked and reduced time-to-hire and time-to-fill by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Instructed and collaborated with department leaders on appropriate employee corrective steps.
- Streamlined HR processes for increased efficiency, implementing use of HRIS system to aid reduction in paperwork and manual tasks.
- Leveraged HRIS specific LMS in order to create succession planning to support future leaders in line with organizational objectives.
- Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Human Resources Manager
Vehrs
03.2022 - 08.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Optimized payroll processing procedures in multiple states for accuracy and timeliness using advanced software solutions (Dayforce Ceridian)
- Maintained human resources regulatory compliance with local, state and federal laws.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key sales and logistics positions
- Fostered positive work environment through comprehensive employee relations program.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Store Manager
Trader Joe's
05.2021 - 03.2022
- Managed daily operations to ensure smooth functioning, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with interviewing, hiring, training and leading new crew members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for up to 60 crew members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Accident reporting and L&I claims administration.
Human Resources Manager
Pacific Coast Fruit Company
11.2018 - 05.2021
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Coach and develop managers on performance management
- Employee development, working collectively with department managers and directors on training content to enhance employee satisfaction
- Compliance management for all employer policies
- Manage all employment, medical and worker’s compensation files and claims
- Assist with all employee benefit enrollment, inquiries and open enrollment.
- Assisting with new compensation structures in multiple departments in order to increase morale and productivity
- Safety Coordinator- in charge of leading monthly meetings, warehouse safety walks, safety training as well as ensure compliance with OSHA standards.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Distributed employee engagement surveys to identify areas of improvement.
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for senior and mid-level managers.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Store Manager
Trader Joe’s
9 2012 - 12.2018
- Delivered excellent customer service by greeting and assisting each customer.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organize and seek opportunities for community outreach and involvement.
- Worked collaboratively with artists on display design to contribute to the WOW experience.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interviewing, hiring, onboarding and training new team members
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for crew members, providing constructive feedback and opportunities for growth.
- Schedule writing in multiple stores with crew and mate staffing between 50-75
- Training and mentoring of new and seasoned crew members
- Experience with opening stores in new marketplaces as well as store remodels.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Albertsons
09.2003 - 09.2012
- Delivered excellent customer service to all customers
- In charge of total store operations and oversight of all department managers and their staff. (up to 100 in a day)
- Delegating tasks and setting standards and goals to department managers and other employees within each department
- Assist associates with resolving conflicts and discrepancies and implement resolutions
- Staffing, Schedule writing and payroll
- Interviewing, hiring and training new and transferring associates
- Delivering performance reviews as well as progressive disciplinary action when required.
Education
Bachelor of Science - Business- Human Resource Management
WGU
Skills
Software
Certification
Timeline
Human Resources Manager
Guardian Roofing, Gutters & Insulation
08.2022 - 06.2024
Human Resources Manager
Vehrs
03.2022 - 08.2022
Store Manager
Trader Joe's
05.2021 - 03.2022
Human Resources Manager
Pacific Coast Fruit Company
11.2018 - 05.2021
Store Manager
Albertsons
09.2003 - 09.2012
Store Manager
Trader Joe’s
9 2012 - 12.2018
Bachelor of Science - Business- Human Resource Management
WGU
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