Danielle Querisma

Citadel (10/23-12/23)

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Worked closely with guests, some VIP, with high degree of respect for privacy.
• Responded to client inquiries to maximize client satisfaction.
• Utilized variety of organizational and communication skills to drive guest satisfaction.

• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated training and onboarding for incoming office staff.
• Used advanced software to prepare documents, reports, and presentations.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Maintained efficient office operations by handling errands and administrative functions.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Coordinated appointments to show marketed properties.
• Prepared and distributed weekly reports on real estate market trends to inform clients and agents.

• Proofread marketing collateral ahead of printing to eliminate errors.
• Compiled product, market, and customer data to generate informed sales and profit projections..
• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Used lead generation software to create organized lists of prospective customers.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.