Danielle Rambo
Killeen,TX
Summary
Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Specialist
Southwest Key Programs
06.2021 - 11.2022
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Care Specialist
CVS Health
11.2020 - 06.2021
- Used exceptional communication to connect with customers, assess needs and present solutions .
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Accurately tracked and recorded customer interactions in CRM platform.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
Office Administrator
Here At Deb's Salon Suites
02.2014 - 03.2020
- Maintained electronic and paper filing systems for easy retrieval of information.
- Developed detailed plans based on broad guidance and direction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Sales Associate
Portrait Innovations
11.2013 - 03.2014
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma - Psychology
Missouri State University
Business Management - Sales And Marketing
Central Texas College
Killeen, TXSkills
- Intra- and Inter-personal communication skills
- Computer data entry skills
- Prioritizing levels of urgency
- Managing team members
- Conflict resolution
- Customer Relations
- Conflict Resolution Tactics
- Staff Training
- Health Information Policy and Procedure Development
- File and Records Management
- Americans with Disabilities Act (ADA)
- Human Resources Services
- Eligibility Determinations
- Confidential Document Control
- Complex Problem-Solving
- Microsoft Office Suite
- Analytical and Critical Thinking
- HR Support
- Remote Conferencing and Communication
Certification
- Business Management- Sales and Marketing , Central Texas College
Timeline
HR Specialist
Southwest Key Programs
06.2021 - 11.2022
Customer Care Specialist
CVS Health
11.2020 - 06.2021
Office Administrator
Here At Deb's Salon Suites
02.2014 - 03.2020
Sales Associate
Portrait Innovations
11.2013 - 03.2014
High School Diploma - Psychology
Missouri State University
Business Management - Sales And Marketing
Central Texas College
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