Danielle Ramirez

JCPenney Beauty Manager: Oct 2024- Current

Oversee daily operations of the beauty department, including scheduling, inventory management, and customer service.

Lead and motivate a team of beauty advisors by setting clear expectations, providing guidance and support, and promoting a positive work environment.

Stay up-to-date on the latest beauty trends and products to ensure the department is offering a diverse and current selection to customers.

Train and educate beauty advisors on new products and techniques to enhance their knowledge and expertise.

Ensure that all beauty products and displays are well-organized, stocked, and visually appealing to attract customers.

Monitor department sales and performance to identify areas for improvement and implement strategies to increase profitability.

Provide exceptional customer service by assisting customers with their beauty needs, addressing any concerns or complaints, and maintaining a high level of customer satisfaction.

Maintain a clean and safe work environment by enforcing company policies and procedures.

Coordinated special events such as makeovers or product launch parties that attracted new customers to the department.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Responsible for timely and accurate completion of duties including shipment preparation, maintaining store cleanliness, assisting clients, and working as a makeup artist.
• Established lasting relationships with satisfied clients who have become repeat customers or provided referrals.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.

• Supported the District Manager on monthly floor sets, contributed to seasonal visual processes, and provided excellent customer service.
• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Monitored and replenished display inventory and restructured according to available stock.
• Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
• Increased customer traffic through effective window displays that showcased new products and promotions.
• Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Provided excellent customer service, maintained a clean register area, and assisted with inventory and stock organization
• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.