Danielle Ramos
Oakley,US
Summary
Administrative professional with over 7 years of experience in record management, correspondence handling, and client operations. Demonstrated success in optimizing clerical processes and ensuring confidentiality while supporting case preparation. Recognized for enhancing documentation systems through effective collaboration with cross-functional teams. Dedicated to providing precise and timely support in dynamic legal settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Re-bath Bay Area
Concord, US
08.2020 - Current
- Ensured timely processing of records and communications through coordination of phone, email, and mail handling.
- Strengthened documentation accuracy by maintaining organized filing systems and tracking data.
- Supported operational efficiency by identifying and recommending process improvements.
- Met departmental deadlines by organizing and delivering time-sensitive project materials.
- Enhanced vendor coordination and scheduling through effective communication of instructions.
Administrative Specialist
Robert Half
Walnut Creek, US
01.2020 - 08.2020
- Maintained compliance through systematic updating and organization of records and office files.
- Streamlined communication by sorting and routing mail and deliveries efficiently.
- Boosted team productivity by preparing project documents and managing supply inventories.
- Ensured consistent office operations with effective supply tracking and timely reordering.
Receptionist
AquaTech Swim School
Concord, US
05.2019 - 03.2020
- Maintained accurate visitor logs to strengthen security protocols.
- Resolved customer issues through direct communication and effective escalation.
- Updated client records and managed databases to enhance efficiency.
- Handled client inquiries across multiple channels to support office communication.
Head Cashier
Lowes
Antioch, US
03.2017 - 05.2019
- Trained and mentored new cashiers using positive techniques to enhance performance.
- Resolved escalated customer disputes with appropriate actions, including discounts.
- Managed staffing levels to ensure optimal support for cash register operations.
- Educated employees on register operation, merchandising practices, and customer service standards.
- Evaluated checkout lane presentations and maintained cleanliness standards among team members.
- Addressed customer service needs with policy-compliant solutions.
Front End Supervisor
Kmart
Antioch, US
11.2015 - 12.2017
- Cultivated strong client relationships through dedicated support and effective issue resolution.
- Enhanced employee performance by identifying problems and implementing efficiency improvements.
- Trained team members on strategies to achieve operational and sales objectives.
- Created and adjusted weekly work schedules based on customer demand, promotions, and employee capabilities.
Education
Associates Degree - Paralegal Studies
National University
La Jolla, CA05-2026
High School Diploma -
Freedom High School
Oakley06.2016
Skills
- Legal document preparation
- Case management
- Client communication
- Recordkeeping and administration
- Confidentiality and compliance
- Calendar and email coordination
- Data entry
Certification
- Medical Terminology, Doane University, 2023
- Healthcare Provider BLS/AED, National Health and Safety Association, 2023
Accomplishments
- Dean's List - Summer Quarter 2024, Fall Quarter 2024, Winter Quarter 2025
Timeline
Administrative Support Specialist
Re-bath Bay Area
08.2020 - Current
Administrative Specialist
Robert Half
01.2020 - 08.2020
Receptionist
AquaTech Swim School
05.2019 - 03.2020
Head Cashier
Lowes
03.2017 - 05.2019
Front End Supervisor
Kmart
11.2015 - 12.2017
Associates Degree - Paralegal Studies
National University
High School Diploma -
Freedom High School
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