Danielle Ramsey
Richmond,TX
Summary
Dynamic Client Care Coordinator with a proven track record at Vergi 24/7 Animal Emergency Hospital, excelling in problem-solving and interdepartmental collaboration. Enhanced client satisfaction through personalized solutions and effective communication, fostering loyalty and repeat business. Skilled in medical terminology and adept at multitasking under pressure, ensuring high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator /Receptionist
Vergi 24/7 Animal Emergency Hospital
05.2019 - 01.2023
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
- Organized regular team meetings focused on sharing best practices and discussing opportunities for growth within the department.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Cashier, Floor Supervisor
Avalon Diner
08.2009 - 05.2019
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
- Participated in store inventory counts, helping to maintain accurate stock levels.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
Veterinary Technician
Paws, Claws, and All Animal Hospital
07.2012 - 10.2013
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
Education
GED -
Stephen F. Austin High School
Sugar Land, TX08-2000
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Interdepartmental collaboration
- Organizational standards
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Understanding customer needs
- Active listening
- Verbal and written communication
- Analytical thinking
Timeline
Client Care Coordinator /Receptionist
Vergi 24/7 Animal Emergency Hospital
05.2019 - 01.2023
Veterinary Technician
Paws, Claws, and All Animal Hospital
07.2012 - 10.2013
Cashier, Floor Supervisor
Avalon Diner
08.2009 - 05.2019
GED -
Stephen F. Austin High School
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