Summary
Overview
Work History
Skills
Timeline
Generic

Danielle Ratliff

Felton,CA

Summary

Highly-driven administrative professional. Ability to set priorities in a fast-paced environment while overseeing multiple responsibilities and projects simultaneously. Remain calm and think objectively in high-stress situations. Quick and eager learner. Excellent organizational skills, written and oral communication, follow-up and follow-through. Consistently punctual and reliable. Passionate about building and maintaining strong community relationships. Natural pleasant, positive, inclusive demeanor, always ready to greet the community with a welcoming smile.


Overview

2026
2026
years of professional experience

Work History

OFFICE MANAGEMENT/EXECUTIVE SUPPORT

  • Daily operations management and support for Executives, office staff, vendors, contractors, and community
  • Daily Accounts receivable, invoicing and collections
  • Communicate professionally through email, phone, text message, and in-person
  • Train new admins and managed administrative duties
  • Upkeep office and administrative process and procedure documentation
  • Provide administrative support as needed to head of operations, sales team, accounting, and client service managers
  • Manage client and vendor database as well as maintain membership database. Membership outreach, renewals and annual member acknowledgments
  • Manage calendars for Executive staff
  • Responsible for all office supply and equipment orders and upkeep, troubleshooting as needed (WiFi, computers, phones, printers, etc.)
  • Compile and analyze data from surveys and paperwork for written reports
  • Resolve issues and responded to unexpected, urgent situations as necessary
  • Handle business, company, and personal details of a highly confidential and sensitive nature
  • Support Accounting Manager by processing invoices, refunds and obtaining correct check signature for the different branches of the Association

EVENT PLANNING/MARKETING

  • On-site Manager and Coordinator for San Jose Downtown Association & Metro sponsored events.
  • Establish long standing vendor relationships with venue owners, caterers and local businesses
  • Social Media Giveaways and Special Event promotion
  • Traffic coordinator between client/account reps & Design/Production Dept.
  • Draft vendor contracts for venues, audio visual and catering needs
  • Establish trade contracts between venues and talent for events
  • Send out invites, track RSVPs and collect menu selections of attendees
  • Work with caterer to establish menus for all dietary needs, ensure proper headcounts for day of event
  • Act as on-site event set-up, traffic control, vendor point of contact
  • Ensure vendors have proper licensing, Covid documentation
  • Ensure permits are in place, ie street closures, tow signs for meters, day use park events, etc.
  • Volunteer/ Staffing coordination
  • Promote San Jose events to all downtown office and retail establishments by managing marketing collateral and distribution
  • Confirm dates, times, locations, sponsors, f.a.q.s to designers for event signage, once proof is finalized get all artwork to printers for all event collateral.
  • Coordinate with vendors and USPS to print & ship large scale mailings
  • Compile and analyze data from surveys and paperwork for written reports
  • Take photos and use for social media marketing campaigns, print ads, websites as well as company newsletters
  • Select, design and order company giveaways or tradeshows and events

SALES/ CUSTOMER SERVICE

  • Over 25 years of excellent customer service and sales support
  • Sales Rep for Display, Classified & Legal ads in Good Times, Press Banner & Pajaronian
  • Qualified all incoming leads, assign to designer and book initial showroom or home meeting
  • On-site support for clients in showroom, help designers with sales, show clients latest updates and help up-sell accessories
  • Responsible for Showroom displays and product staging

Advertising Sales Representative/Office Manager

Good Times
04.2024 - Current

Office Manager/Sales Support Manager

Good Times
03.2023 - Current

Guest Experience Associate

1440 Multiversity
09.2022 - 02.2023

Office Manager

Valet Custom
04.2021 - 09.2022

Event Coordinator/Admin Support

San Jose Downtown Association
03.2015 - 11.2019

Administrative Assistant

RGA
11.2010 - 02.2015

Manager

Naglee Park Garage
05.2009 - 03.2011

Advertising Assistant

SV Community Newspapers
09.2007 - 05.2009

Event Coordinator

Campo di Bocce
10.2005 - 09.2007

Skills

  • Proficiency in Microsoft Office: Excel, Word, Outlook, PowerPoint, SharePoint
  • Virtual Platforms: Zoom, WebEx, Microsoft Teams, Adobe Connect, Google Meet
  • G-Suite: Gmail, Google Docs, Sheets & Slides, Google Calendar Expert
  • Other software/computer experience: Survey Monkey, SalesForce, FileMaker Pro, Opera, QuickBooks, Dropbox, DocuSign, Adobe Acrobat, Stampscom, PitneyBowes
  • Operations management
  • Human resources management
  • Corporate communications
  • Organizational change
  • Goal setting
  • Workflow management
  • Personnel management
  • Organizational development
  • Relationship building and management
  • Social media marketing
  • Networking skills
  • Account development
  • Database management

Timeline

Advertising Sales Representative/Office Manager

Good Times
04.2024 - Current

Office Manager/Sales Support Manager

Good Times
03.2023 - Current

Guest Experience Associate

1440 Multiversity
09.2022 - 02.2023

Office Manager

Valet Custom
04.2021 - 09.2022

Event Coordinator/Admin Support

San Jose Downtown Association
03.2015 - 11.2019

Administrative Assistant

RGA
11.2010 - 02.2015

Manager

Naglee Park Garage
05.2009 - 03.2011

Advertising Assistant

SV Community Newspapers
09.2007 - 05.2009

Event Coordinator

Campo di Bocce
10.2005 - 09.2007

OFFICE MANAGEMENT/EXECUTIVE SUPPORT

EVENT PLANNING/MARKETING

SALES/ CUSTOMER SERVICE

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Danielle Ratliff