Danielle Reaume
Homer
Summary
Dynamic Residential Program Coordinator at ARC Madison Cortland with expertise in crisis intervention and regulatory compliance. Proven track record in enhancing program services and fostering team collaboration. Skilled in case management and staff supervision, successfully implementing innovative strategies that improved client outcomes and satisfaction. Committed to maintaining high standards of quality assurance. Compassionate Residential Program Coordinator recognized for high productivity and efficient task completion. Possess specialized skills in program development, staff management, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring exceptional service delivery and operational excellence in challenging environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Program Coordinator
ARC Madison Cortland
Cortland
08.2020 - 10.2025
- Coordinated with other agencies to obtain resources and services for clients.
- Maintained accurate records of client progress, incidents, and daily activities.
- Facilitated group therapy sessions designed to address issues faced by clients living in a residential setting.
- Ensured compliance with agency policies and procedures as well as local, state, and federal regulations pertaining to residential programs.
- Developed and implemented innovative strategies to improve residential program services.
- Assisted in recruiting, interviewing, selecting, training, and evaluating new employees for the residential program's team.
- Provided case management for clients in the residential program.
- Served as a liaison between families and caregivers of clients enrolled in the residential program.
- Supervised staff while they interacted with residents in order to ensure safety protocols were followed at all times.
- Monitored staff performance on a regular basis and provided feedback accordingly.
- Organized and facilitated weekly staff meetings to ensure efficient communication among team members.
- Created individual service plans for each client to meet their specific needs.
- Provided crisis intervention services when needed by clients or staff members.
- Evaluated the effectiveness of existing programs and recommended changes or improvements when necessary.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Identified client needs and treatment goals and created treatment plans.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
Self-Driection Serive Manager
JM Murray Center Inc.
Cortland
01.2025 - 06.2025
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
DSP
JM Murray Center Inc.
Cortalnd
07.2016 - 08.2020
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Contributed to case reviews of client status and progress.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Teachers Aid
Madison Oneida Boces
Verona
09.2012 - 06.2015
- Instructed and monitored students in use and care of equipment and materials.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Managed the distribution and collection of textbooks and other teaching materials.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Assisted in organizing and supervising school events and field trips.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Created and maintained a safe and engaging learning environment for all students.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Graded assignments and exams in a timely and fair manner.
Education
BBA - Health Care Management
DeVry University
12-2023
Associate of Science - Criminal Justice
Onondaga Community College
Syracuse, NY05-2010
High School Diploma -
Chittenango Central Schools
Newark, NY06-2001
Skills
- Crisis intervention
- Regulatory compliance
- Case management
- Staff supervision
- Record keeping
- Budget management
- Conflict resolution
- Team coordination
- Employee training
- Process improvement
- Record management
- Attention to detail
- Team building
- Time management
- Effective communication
- Microsoft Excel
- Problem-solving
- Quality assurance
- Confidentiality maintenance
- Office administration
- Data accuracy
- Individual service planning
- Group facilitation
- Program evaluation
- Team collaboration
- Problem solving
Certification
- Teacher assistant
Affiliations
- Well rounded
- ready to learn
- Expansion of Edurcation
References
References available upon request.
Timeline
Self-Driection Serive Manager
JM Murray Center Inc.
01.2025 - 06.2025
Residential Program Coordinator
ARC Madison Cortland
08.2020 - 10.2025
DSP
JM Murray Center Inc.
07.2016 - 08.2020
Teachers Aid
Madison Oneida Boces
09.2012 - 06.2015
BBA - Health Care Management
DeVry University
Associate of Science - Criminal Justice
Onondaga Community College
High School Diploma -
Chittenango Central Schools
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