Mykeia Washington
Bloomington,MN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
20
20
years of professional experience
Work History
Cashier
Target
Edina
09.2018 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Experience Specialist
Allina Health Care
Bloomington, MN
05.2017 - Current
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Developed training materials related to customer service best practices.
- Maintained records of all interactions with customers in a database system.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
Senior Legal Office Service Clerk
Ricoh
Minneapolis
08.2012 - 02.2017
- Processed incoming and outgoing mail, packages and courier items.
- Created spreadsheets using Microsoft Excel to track financial data.
- Answered telephone calls, responded to inquiries and transferred calls accordingly.
- Provided administrative support to department managers on various projects.
Member Service Associate
YMCA of The Greater Twin Cities
Minneapolis
08.2010 - 11.2014
- Assisted in training new staff members on proper procedures related to membership service roles.
- Resolved customer inquiries and complaints promptly and efficiently.
- Cross-sold additional products and services as appropriate based on customer needs.
Lead Cashier
American Eagle Outfitters
Bloomington
07.2004 - 07.2007
- Assisted with training new cashiers in departmental operations and procedures.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
Education
High School Diploma -
Washburn High School
Minneapolis, MN06.2004
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Collection
- Microsoft Excel
- Call Center Operations
- Medical terminology knowledge
- HIPAA Compliance
- Medical insurance
- Regulatory Compliance
- Best Practices Implementation
References
References available upon request
Timeline
Cashier
Target
09.2018 - Current
Customer Experience Specialist
Allina Health Care
05.2017 - Current
Senior Legal Office Service Clerk
Ricoh
08.2012 - 02.2017
Member Service Associate
YMCA of The Greater Twin Cities
08.2010 - 11.2014
Lead Cashier
American Eagle Outfitters
07.2004 - 07.2007
High School Diploma -
Washburn High School
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