Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Availability
Work Preference
Software
Languages
Websites
Timeline
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Danielle Reed

Marriage and Family Therapist Associate
Castro Valley,California

Summary

Accomplished professional with various leadership skills and capabilities. Proven ability to assess and manage complex obstacles. Successful in an intense and demanding environment. Ability to develop strong interpersonal relationships across and receive/provide constructive criticism. Pursing opportunities as a marriage and family therapist associate.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Marriage and Family Therapist Associate

Hively
08.2024 - Current
  • Improved client relationships by actively listening and providing empathetic support during sessions.
  • Developed individualized treatment plans for clients, resulting in more effective therapy outcomes.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients and their families.
  • Conducted thorough assessments to identify client needs
  • Maintained detailed documentation of client progress, ensuring accurate records for future reference and continuity of care.
  • Provided crisis intervention services when necessary, successfully deescalating tense situations and connecting clients with appropriate resources.
  • Addressed clients' family relationship concerns through development of individualized therapy plans.

Client Service Representative Supervisor

VCA Bay Area Veterinary Specialists & Emergency Hospital
04.2022 - Current
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Developed and maintained courteous and effective working relationships
  • Managed team of employees(10+), overseeing hiring, training and professional growth of employees
  • Carried out day-to-day duties accurately and efficiently
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Led projects and analyzed data to identify opportunities for improvement

Marriage and Family Therapist Trainee

Hively
09.2023 - 08.2024
  • Improved client relationships by actively listening and providing empathetic support during sessions.
  • Developed individualized treatment plans for clients, resulting in more effective therapy outcomes.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients and their families.
  • Conducted thorough assessments to identify client needs
  • Maintained detailed documentation of client progress, ensuring accurate records for future reference and continuity of care.
  • Provided crisis intervention services when necessary, successfully deescalating tense situations and connecting clients with appropriate resources.

Marriage and Family Therapist Trainee

Palo Alto University
12.2023 - 07.2024
  • Improved client relationships by actively listening and providing empathetic support during sessions.
  • Developed individualized treatment plans for clients, resulting in more effective therapy outcomes.
  • Conducted thorough assessments to identify client needs
  • Maintained detailed documentation of client progress, ensuring accurate records for future reference and continuity of care.
  • Provided crisis intervention services when necessary, successfully deescalating tense situations and connecting clients with appropriate resources.
  • Established rapport with diverse clientele by demonstrating cultural sensitivity and adapting therapeutic approaches accordingly.
  • Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations.

Client Service Representative Lead

VCA Bay Area Veterinary Specialists & Emergency Hospital
08.2019 - 04.2022
  • Helped large volume (50+) of customers every day with positive attitude and focus on customer satisfaction
  • Maintained accurate record-keeping with proactive attention to client information updates
  • Coordinated with operations staff to resolve service problems and boost client satisfaction
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Collaborated with other departments to develop ways to increase customer satisfaction
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

Education

Master of Arts - Counseling - Marriage Family & Child Emphasis

Palo Alto University
Palo Alto, CA
08-2024

Bachelor of Arts - Psychology, Criminal Justice Administration

California State University - East Bay
Hayward, CA
05.2019

Skills

  • Mental Health Assessment
  • Empathy Development
  • Multicultural Competence
  • Patient confidentiality
  • Relationship Building
  • Adaptability and Flexibility
  • Interpersonal Communication

Affiliations

  • American Counseling Association
  • CSI Member - Pi Alpha Upsilon

Certification

  • California Child Abuse Mandated Reporter for Mental Health & Social Workers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchPersonal development programs

Software

Exym

Microsoft

Google

Languages

English
Native or Bilingual

Timeline

Marriage and Family Therapist Associate

Hively
08.2024 - Current

Marriage and Family Therapist Trainee

Palo Alto University
12.2023 - 07.2024

Marriage and Family Therapist Trainee

Hively
09.2023 - 08.2024

Client Service Representative Supervisor

VCA Bay Area Veterinary Specialists & Emergency Hospital
04.2022 - Current

Client Service Representative Lead

VCA Bay Area Veterinary Specialists & Emergency Hospital
08.2019 - 04.2022

Master of Arts - Counseling - Marriage Family & Child Emphasis

Palo Alto University

Bachelor of Arts - Psychology, Criminal Justice Administration

California State University - East Bay

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Danielle ReedMarriage and Family Therapist Associate