Danielle Reed
Three Rivers,Michigan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Recovery Nurse, PACU
Kalamazoo Oral and Maxillofacial Surgery PC
10.2021 - 02.2023
- Utilized excellent communication skills to interact effectively with physicians, staff members and families of patients
- Demonstrated expertise in assessing and monitoring vital signs, administering medications and treatments
- Recognized complications related to surgeries or medical conditions and reported them promptly
- Ensured that discharge planning was initiated in a timely manner for all patients
- Administered intravenous fluids and medications according to physician orders in a timely manner
- Maintained a safe environment for patients by following established safety protocols
- Evaluated the effectiveness of treatment plans and provided appropriate interventions when necessary
- Implemented infection control measures such as hand hygiene techniques prior to patient contact
- Assessed physical and emotional needs of patients while providing emotional support as needed
- Managed acute pain levels through the use of pharmacological agents as well as non-pharmacological strategies
- Provided comprehensive nursing care to individuals recovering from surgery, injury or illness
- Assisted with orientation of new staff members regarding departmental policies, procedures and standards of practice
- Performed wound care management including dressing changes per protocol
- Monitored, recorded, and reported symptoms or changes in patients' conditions
- Developed strong relationships with patients through compassionate communication techniques
- Followed infection control procedures to prevent or stop spread of infections
- Used computers to complete necessary patient charts and documentation on patients' progress
ABOC Certified Optician
Southwest Vision Center
11.2019 - 05.2020
- Consulted and coordinated with healthcare team members to plan, implement, or evaluate patient care plans
- Assessed patient's physical and psychosocial status to determine readiness for discharge
- Prepared examination rooms with sterile instruments, equipment, and supplies
- Demonstrated strong knowledge of vision care products including frames, lenses, contact lenses, and ophthalmic instruments
- Troubleshot technical issues related to eyewear fitting processes efficiently
- Utilized software programs such as EMR systems for charting patient visits
- Educated patients on proper lens care practices and maintenance schedules for eyeglasses or contact lenses
- Assisted customers with frame selection, lens measurements, and other optical needs
- Resolved customer complaints in a courteous and timely manner
- Provided guidance on insurance coverage options available for vision care services
- Trained new staff members on the use of various optometric devices such as phoropters, retinoscopes, keratometers
- Inspected finished eyewear pieces prior to distribution ensuring accuracy of prescription specifications
- Maintained and updated patient records accurately and timely
- Processed payments accurately using point-of-sale systems
- Provided excellent customer service to patients and their families in a professional manner
- Verified insurance by contacting insurance companies for authorizations and copay information
- Entered new patient information into computer to file and manage patient charts
- Adjusted wide variety of frames to maximize comfort and use
- Assisted patients with frame and lens selection by acquiring accurate measurements for proper fit
- Helped patients pick glasses best suited for lifestyle and work
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients
- Recommended specific lenses, lens coatings, and frames to suit client needs
- Arranged and maintained displays of optical merchandise
- Repaired damaged frames
- Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes
- Sold goods such as contact lenses, spectacles, sunglasses, and goods related to eyes, in general
- Maintained records of customer prescriptions, work orders, and payments
ABOC Certified Optician
RX Optical
01.2014 - 04.2016
- Determined clients' current lens prescriptions using lensometers or lens analyzers and clients' eyeglasses
- Obtained customer's previous record, and verified prescription with examining optometrist and ophthalmologist
- Instructed clients in how wore and cared for eyeglasses
- Resolved customer complaints in a courteous and timely manner
- Developed marketing strategies to increase sales of optical products
- Demonstrated strong knowledge of vision care products including frames, lenses, contact lenses, and ophthalmic instruments
- Processed payments accurately using point-of-sale systems
- Troubleshot technical issues related to eyewear fitting processes efficiently
- Educated patients on proper lens care practices and maintenance schedules for eyeglasses or contact lenses
- Provided guidance on insurance coverage options available for vision care services
- Assisted customers with frame selection, lens measurements, and other optical needs
- Inspected finished eyewear pieces prior to distribution ensuring accuracy of prescription specifications
- Utilized software programs such as EMR systems for charting patient visits
- Maintained and updated patient records accurately and timely
- Dispensed contact lenses following proper sanitation procedures
- Managed inventory levels by ordering supplies and equipment as needed
- Provided excellent customer service to patients and their families in a professional manner
- Established positive working relationships with vendors to ensure quality product delivery at competitive prices
- Verified insurance by contacting insurance companies for authorizations and copay information
- Entered new patient information into computer to file and manage patient charts
- Adjusted wide variety of frames to maximize comfort and use
- Provided assistance to walk-in patients in need of eyeglass adjustments and minor repairs
- Demonstrated correct way of placing contacts into eyes, teaching patients to care and clean for contacts
- Assisted patients with frame and lens selection by acquiring accurate measurements for proper fit
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients
- Helped patients pick glasses best suited for lifestyle and work
- Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping
- Arranged and maintained displays of optical merchandise
- Repaired damaged frames
- Assisted clients in selecting frames in flattering styles and coordinated to facial and eye measurements and optical prescriptions
- Ordered and purchased selected frames and lenses
- Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes
- Sold goods such as contact lenses, spectacles, sunglasses, and goods related to eyes, in general
- Maintained records of customer prescriptions, work orders, and payments
- Heated, shaped, and bent plastic or metal frames to adjust eyeglasses to fit clients
- Obtained customer's previous record, and verified prescription with examining optometrist and ophthalmologist
- Instructed clients in how wore and cared for eyeglasses
Inventory Analyst
Meijer
04.2006 - 03.2016
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
- Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Associate of Science - Nursing
Glen Oaks Community College
Centreville, MI06-2027
Associate in Applied Science (A.A.S.) - Business
Glen Oaks Community College
Centreville, MI05.2009
High School Diploma -
Three Rivers High School
Three Rivers, MI06.2003
Skills
- Organizational Skills
- Decision Making
- Time Management
- Patience and Empathy
- Effective Communication
- Problem Solving
- Crisis Management
- Emotional Support
References
- Darci Miller, Dean Of Students, dmiller@trschools.org (269) 267-5815
- Amy Gerkin, Administrative Assistant, agerkin@trschools.org (269) 279-1140
- Kim Vos-Morlan, Manager RX Optical (269) 273-9515
Timeline
Recovery Nurse, PACU
Kalamazoo Oral and Maxillofacial Surgery PC
10.2021 - 02.2023
ABOC Certified Optician
Southwest Vision Center
11.2019 - 05.2020
ABOC Certified Optician
RX Optical
01.2014 - 04.2016
Inventory Analyst
Meijer
04.2006 - 03.2016
Associate in Applied Science (A.A.S.) - Business
Glen Oaks Community College
High School Diploma -
Three Rivers High School
Associate of Science - Nursing
Glen Oaks Community College
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