Lelia Reid
Danielle
Atlanta,GA
Summary
and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Member Support Specialist
Esyper
Atlanta , GA
10.2023 - Current
- Assisted with referrals for members needing ongoing or additional counseling services.
- Conducted on-site training services for managers and employees on wellness and health topics.
- Performed after-care monitoring and followed up with employees and providers to verify employee safety and treatment continuation.
- Executed manager consultation services on performance management, trauma impacting workplace, organizational change and work-life issues.
- Delivered crisis intervention and management support in response to critical incidents.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Crisis Counselor
Behavioral Health Link
Remote , GA
08.2023 - Current
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Community Social Worker Supervisor
Peach State Health Plan ( Babylon Health Services)
Texas City, TX
10.2022 - 08.2023
- Worked closely with case managers and clinical team to better coordinate intensive cases and individualized patient-centered services.
- Interviewed and assessed patients and patient's family, caregivers and legal representatives.
- Developed close working relationships with service providers to facilitate referral network for addressing mental health and substance abuse issues.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Investigator CPS
Department Of Children Services
Waycross, GA
02.2019 - 10.2022
- Report known or suspected instances of physical or mental injury, sexual abuse or exploitation, or negligent treatment or maltreatment of child receiving aid under circumstances that indicate that child's health or welfare is threatened.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Referred families to shelters, legal resources and educational programs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Helped develop monthly schedules and assignments.
Intensive Supervision Case Manager
Unison Behavioral Health
Waycross, GEORGIA
06.2016 - 02.2019
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted evaluations to help patients develop measurable treatment goals.
- Engaged clients in conversation to determine feelings and apprehensions.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Medical Billing Specialist
Concerted SERVICES
Waycross, GA
01.2015 - 06.2016
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Liaised between patients, insurance companies, and billing office.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Filed and updated patient information and medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Education
Master of Social Work - Clinical Social Worker
Walden University
Minneapolis, MN 08.2019 - 08.2022
Bachelor of Arts - Organizational Leadership Organizational Leadership, Public Administration &Communications
Valdosta State University
Valdosta, GA 01.2016 - 05.2018
Associate of Arts - Sociology
South Georgia State University
Waycross, GA 06.2013 - 05.2015
Medical Assistant -
Wiregrass Technical COLLEGE
Douglas, GA 01.2011 - 12.2012
High School Diploma -
Ware County High School
Waycross, GA 08.2006 - 05.2009
Accomplishments
- I am apart of Global Leadership of Waycross, just got invited to be a part of Leadership of Waycross Fall 2020'
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Observed students and documented social, emotional, motor skill and intellectual developments.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Resolved product issue through consumer testing.
Timeline
Member Support Specialist
Esyper
10.2023 - Current
Crisis Counselor
Behavioral Health Link
08.2023 - Current
Community Social Worker Supervisor
Peach State Health Plan ( Babylon Health Services)
10.2022 - 08.2023
Master of Social Work - Clinical Social Worker
Walden University
08.2019 - 08.2022
Investigator CPS
Department Of Children Services
02.2019 - 10.2022
Intensive Supervision Case Manager
Unison Behavioral Health
06.2016 - 02.2019
Bachelor of Arts - Organizational Leadership Organizational Leadership, Public Administration &Communications
Valdosta State University
01.2016 - 05.2018
Medical Billing Specialist
Concerted SERVICES
01.2015 - 06.2016
Associate of Arts - Sociology
South Georgia State University
06.2013 - 05.2015
Medical Assistant -
Wiregrass Technical COLLEGE
01.2011 - 12.2012
High School Diploma -
Ware County High School
08.2006 - 05.2009