Danielle Reid-Hampton
Saginaw,United States
Summary
Having gained over a year of experience in my current role, I am now prepared and self-assured to embrace more responsibilities. I am convinced that by assisting in the development and guidance of new hires as efficient Communication Specialists, I can not only assume a more pivotal role in daily operations but also contribute to my personal growth as a Dispatcher. The motivation of being a trusted source of guidance for others has consistently driven me to deliver my best performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Communication Specialist
MMR
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
EMT/Call-Taker/Dispatcher/Dispatch Manager
STATEMS
05.2018 - 03.2023
- Trained and worked as an EMT for four years, then moved into Dispatch
- Trained and worked as a Call-Taker until I became EMD certified
- After completing certification, I ran EMS
- Everyone took part in answering the phones, setting appointments, verifying insurance, and assuring availability
- In December 2022 I got promoted to Dispatch Manager, which just meant I continued to do everything listed above while also managing the schedule for the department and personnel
- Contact: Tony Serr 810-233-4400
CNA
An Angels Touch in home health care
05.2012 - 06.2018
- Worked as in an in home care giver along side a hospice company to provide palliative care
- Contact: Kris 810-407-1473
Cashier
Beacon and Bridge
11.2010 - 08.2012
- Worked as a day time cashier and completed daily cleaning
- Also assisted with restock and ordering of supplies
- Contact: Marty 810-687-4810
Education
No Degree - EMD
IAED
Online10.2021
No Degree - EMT
STATEMS
Flint04.2020
Skills
- Verbal Communication
- Editing and proofreading
- Crisis Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- CPR/AED Certification
Timeline
Communication Specialist
MMR
03.2023 - Current
EMT/Call-Taker/Dispatcher/Dispatch Manager
STATEMS
05.2018 - 03.2023
CNA
An Angels Touch in home health care
05.2012 - 06.2018
Cashier
Beacon and Bridge
11.2010 - 08.2012
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- CPR/AED Certification
No Degree - EMD
IAED
No Degree - EMT
STATEMS
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