Danielle Reilly
Palatka,FL
Summary
Leveraged strong problem-solving skills and adaptability to enhance customer satisfaction, Skilled in client relationship management with multiple task in customer service as well as shopping and delivery for customers. consistently fostering loyalty and repeat business through exceptional service and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
01.2019 - 10.2025
- Delivered groceries efficiently, ensuring timely arrival to customers' locations.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery details.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Delivered packages to customer doorsteps and business offices.
- Adapted quickly to changing schedules and workloads in a fast-paced environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service Representative
Instacart
01.2019 - 10.2025
- Assisted customers with inquiries and order issues, ensuring timely resolutions.
- Processed customer orders efficiently using Instacart's proprietary software tools.
- Adapted to changing workflows and customer needs in a fast-paced environment.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided feedback on system performance to improve user experience and efficiency.
- Resolved conflict situations with professionalism, maintaining positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Putnam Education
East Palatka, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Customer interaction
- Record keeping
- Verbal and written communication
- Adaptability and flexibility
- Clear communication
- Multitasking and organization
- Auto delivery
- Language fluency
- Shopping orders
- Equipment monitoring
- Mileage tracking
- Payment collection
- Inventory management
- Documentation and reporting
- Dispatch communication
- Client relationship management
- Safe driver training
- Shipping and packaging
- Stocking and inventory
- Safe driving record
- Clean driving record
- Time management skills
- Problem-solving
- Dependable and reliable
- Attention to detail
- Punctual and reliable
- Computer skills
- Travel booking experience in hotel and flight
- Diverse in geographics and travel
- Multicultural
- Honest
- Cashier and money handling experience
Certification
CPR AED
EVOC
FEMA management
Timeline
Delivery Driver
Instacart
01.2019 - 10.2025
Customer Service Representative
Instacart
01.2019 - 10.2025
High School Diploma -
Putnam Education