Danielle Renee Lang
Las Vegas,NV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Temporary Worker
Advantage Resoures
03.2024 - 03.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Assisted in packing office furniture, industrial fittings, industrial gaskets, tools, and personal protection equipment (PPE) for transport to a new location
Welder
Ingalls Shipbuilding
08.2023 - 10.2023
- Welded metal components in flat, horizontal, vertical, and overhead positions using Flux-Cored Arc Welding (FCAW) per x-ray quality
- Inspected welds and checked critical measurements to meet specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Chipped off excess weld, slag, and spatter using hand tools.
- Contributed to environmental sustainability by implementing metal recycling practices in workshop.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Worked varying shifts in a high paced manufacturing industry
Temporary Worker
Advantage Resources
11.2022 - 08.2023
- Filled in as a production worker and industrial quality assurance at several client locations.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Performed visual inspection for any defects and performed ultrasonic testing if required.
- Took measurements to ensure that all pipe was within specification tolerances.
- Reported all major defects to supervisor for change in pipe status and to correct any issues in production.
- Visually inspected final product for defects before loading for shipping.
Front End Team Member
Lowes Home Improvment
10.2021 - 11.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
Manager/Supervisor
Securit Services & Technology
08.2018 - 08.2021
- Manage, schedule, and supervise 45-250 personnel for special events, basketball games, and football games
- Train personnel on correct protocol for greeting, bag checks, primary screening, and secondary screening of visitors
- Greet fans/visitors at events while instructing them on metal detector protocol
- Assist fans/visitors with questions
- Control the flow of visitors through screening
- Check bags for prohibited/illegal items
- Perform primary screening for prohibited/illegal items using walk through metal detector
- Perform secondary screening using a hand-held metal detector wand for prohibited/illegal items
Security Officer
Covenant Security Services
08.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Team Member
Tractor Supply Company
04.2019 - 09.2019
- Organized shelves and merchandise to maintain an organized and welcoming environment to help customers with selections
- Created properly assembled visual merchandising and floor displays according to organizational charts
- Completed tasks in a fast-paced energized environment
- Communicated extensively with customers with friendly service and a helpful attitude
- Effectively utilized company specific point-of-sale system
Student Worker
Sonny Montgomery Center for America’s Veterans
08.2017 - 12.2018
- Customer Service regarding Military Educational Benefits
- Scan, index, and file student paperwork
- Answer and direct phone calls
- Assist students with copying, scanning, and faxing
- Worked an average of 25 hours per week while taking 13-15 credit hours each semester as a full-time student
Student Worker
Mississippi State University –Perkins Loan Office
05.2017 - 08.2017
- Filed student loan and repayment paperwork
- Made copies of blank forms as needed
- Shredded confidential paperwork
- Transitioned files from year to year
- Worked an average of 20 hours per week while taking 12 credit hours each semester as a full-time student
Customer Service/ Sales Associate/ Cashier
Wal-Mart
10.2014 - 07.2016
- Maintained professional appearance of the store with fully stocked shelves
- Organized shelves and merchandise to maintain an organized and welcoming environment to help customers with selections
- Created properly assembled visual merchandising and floor displays according to organizational charts
- Completed tasks in a fast-paced energized environment
- Communicated extensively with customers with friendly service and a helpful attitude
- Effectively utilized company specific point-of-sale system
- Processed state regulated fishing and hunting licenses, tags, and permits
- Processed ammunition sales per state and store regulation
- Increased product knowledge and sales experience by working in different areas of the store
- Trained new employees on procedures and store policies
- Worked an average of 35 hours per week while taking 15 credit hours each semester as a full-time student
Steelworker/Welder
United States Navy
11.2009 - 11.2014
- Employed the principles and techniques of foremanship, job planning, job control elements, and the responsibilities for safety
- Trained crew leader able to erect, launch, retrieve, inventory, and palletize the medium girder bridge
- Directed and coordinated the composition, training, and efforts of crews who fabricate, assemble, erect, position, and join structural members and fabricated sections
- Performed gas cutting, gas welding, torch brazing, silver solder, arc welding, mig welding, and plasma cutting
- Identified types and uses of electrodes, gas rods, fluxes, and compressed gas cylinders for welding, soldering, and brazing
- Welded mild steel in the flat “1G”, horizontal “2G”, vertical “3G”, and overhead “4G” positions; weld mild steel using low hydrogen electrodes
- Skilled in pipe layout with steel squares, calculate welding offsets, use of pipe lay-out tools such as a contour marker, centering head, magnetic pipe levels, and prefabricated pipe wrap-around
- Identified types of pre-engineered buildings and structures
- Understood and interpreted construction prints and specifications for structural and reinforcement steel types, estimated material costs related to steel fabrication, and created bend schedules for structural and reinforcement steel members and sections
- Performed tasks directly related to fabrication and erection of pre-engineered structures, including steel reinforcement
- Performed basic mathematical problems involving sheet metal layout, fabricated sheet metal parts, and repaired ducting
- Erected common types of metal scaffolds
Shop Clerk
Baldwin Transfer Company
03.2008 - 07.2009
- Created, closed, and filed service tickets for fleet trucks and trailers
- Arranged service appointments for company commercial truck fleet
- Ordered, picked up, and inventory control of parts for repairs and parts stockroom
- Created POs for outside service calls and parts orders
- Inputted vendor statements into accounts receivable
- Dispatched and arrange after-hours service calls
Education
Certificate of Training - Welder
Pearl River Community College
Poplarville, MS04.2024
Training Program -
Moore Community House Women in Construction
Biloxi04.2023
No Degree - Animal and Dairy Science
Mississippi State University
Mississippi State, MS12.2021
Associate of Science - Agriculture and Natural Resources
Butte College
Oroville, Ca05.2017
Skills
- Customer Service
- Restocking skills
- Customer Relations
- Attention to Detail
- Collaboration and Teamwork
- Workplace Safety
- Flexible Schedule
- Active Listening
- Adaptability and Flexibility
- Problem-solving abilities
- Data Entry
- Professional telephone demeanor
Certification
- OSHA 30-hour construction certification
- OSHA 30 Construction
- OSHA 30 General Industry
- OSHA 10 Construction
Extracurricular Activities
Student Veterans Association, Mississippi State University Therapeutic Riding Program, Meat Chemistry and Cuisine Club
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Temporary Worker
Advantage Resoures
03.2024 - 03.2024
Welder
Ingalls Shipbuilding
08.2023 - 10.2023
Temporary Worker
Advantage Resources
11.2022 - 08.2023
Front End Team Member
Lowes Home Improvment
10.2021 - 11.2022
Security Officer
Covenant Security Services
08.2020 - 01.2021
Team Member
Tractor Supply Company
04.2019 - 09.2019
Manager/Supervisor
Securit Services & Technology
08.2018 - 08.2021
Student Worker
Sonny Montgomery Center for America’s Veterans
08.2017 - 12.2018
Student Worker
Mississippi State University –Perkins Loan Office
05.2017 - 08.2017
Customer Service/ Sales Associate/ Cashier
Wal-Mart
10.2014 - 07.2016
Steelworker/Welder
United States Navy
11.2009 - 11.2014
Shop Clerk
Baldwin Transfer Company
03.2008 - 07.2009
Certificate of Training - Welder
Pearl River Community College
Training Program -
Moore Community House Women in Construction
No Degree - Animal and Dairy Science
Mississippi State University
Associate of Science - Agriculture and Natural Resources
Butte College
- OSHA 30-hour construction certification
- OSHA 30 Construction
- OSHA 30 General Industry
- OSHA 10 Construction
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