Danielle Renn
Winchester ,CA
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at Marque Urgent Care. Excelled in team leadership and patient scheduling, boosting efficiency and fostering a culture of continuous improvement. Skilled in insurance verification and adept at nurturing key relationships, significantly improving service delivery and operational agility.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
7
7
years of professional experience
Work History
Manager
Marque Urgent Care
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Referral Coordinator
Naficy Medical Group, Shangrila Medspa
08.2018 - 05.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
Education
Bachelor of Arts - Psychology
01-2023
Associate of Arts - Psychology
01-2020
Skills
- Customer service
- Pre-authorizations
- Team leadership
- Insurance verification
- Time management
- Patient scheduling
- Multi-line phone proficiency
- Verbal and written communication
- Staff training and development
- Upselling services
- Hiring procedures
- Adaptability and flexibility
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Manager - Marque Urgent Care
05.2022 - Current
Referral Coordinator - Naficy Medical Group, Shangrila Medspa
08.2018 - 05.2022
California State University, Fullerton - Bachelor of Arts, Psychology
Saddleback College - Associate of Arts, Psychology
Similar Profiles
Mina FattahMina Fattah
Back Office Lead/Medical Assistant at Marque Urgent CareBack Office Lead/Medical Assistant at Marque Urgent Care
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care