Danielle Retz
Summary
Proven achiever with extensive experience in logistics and customer service, notably at Amazon. Excelled in operating heavy equipment and enhancing warehouse efficiency, demonstrating strong organizational skills and a commitment to safety. Achieved seamless coordination across departments, significantly improving operational flow. Skilled in customer engagement, adept at elevating service standards and fostering client satisfaction. Dock Associate successful keeping dock and other warehouse areas clean and neat for optimal working conditions. Adept at loading and unloading trucks, storing merchandise and supporting sales floor. Well-organized and proactive with consistent and upbeat nature.
Overview
8
8
years of professional experience
Work History
Dock Associate/Transship Associate
Amazon
11.2017 - Current
- Operate forklifts and other equipment to move items between storage, staging, trucks and sales floor.
- Loaded complex freight into trailers according to tight schedules.
- Cross-trained in Pack and Transship areas to contribute to team success.
- Keep dock operations moving smoothly to maintain deadlines.
- Keep storage areas organized, clean, and secure to fully protect company assets.
- Uses fork lifts, hand truck, and pallet jacks to move materials on dock.
- Use hand-held scanners and physical logs to accurately track item movements.
- Coordinates with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
- Organized warehouse stock and delivered product to sales floor.
- During Covid handed out PPE to all area departments in warehouse.
Customer Service Representative/Cashier
Giant Supermarket
09.2016 - 12.2016
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
John F.Kennedy Memorial High School
Iselin, NJ06.1997
Skills
- Stacking pallets
- Dock Maintenance
- Heavy equipment
- Equipment Inspection
- Shipping and receiving
- Safety Procedures
- Pallet Jack Operation
- Heavy Lifting
- Inventory staging
- Loading and unloading
- Safety practices
- Package handling
- Customer service and assistance
- Warehouse Safety
Timeline
Dock Associate/Transship Associate
Amazon
11.2017 - Current
Customer Service Representative/Cashier
Giant Supermarket
09.2016 - 12.2016
High School Diploma -
John F.Kennedy Memorial High School
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