Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist

Danielle Reynolds

Bakersfield,CA

Summary

I am an enthusiastic and hardworking individual who can work well in a team setting and use my own initiative. I am a kinesthetic learner and quick on my feet. I like to stay proactive. I am always looking to find something to do

Overview

28
28
years of professional experience

Work History

Cashier/Associate

Big Lots
03.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Concierge

Errandrunners "R"Us Concierge Service
12.2019 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.

Office Manager

Reynolds and Sons Pest Management
05.2003 - Current
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly
  • Manage office supplies inventory and place orders as necessary
  • Perform receptionist duties: answer and direct phone calls
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Develop office policies and procedures, and ensure they are implemented appropriately
  • Manage office budget
  • Identify opportunities for process and office management improvements, and design and implement new systems
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Cashier

Los Tacos
06.1996 - 05.2000
  • Greets all customers politely when they enter the restaurant
  • Records customer orders, both at the counter and at the drive-through (if applicable)
  • Transfers orders to the kitchen to ensure their preparation
  • Monitors orders and ensures their prompt delivery
  • Helps package food in boxes and bags
  • Up-sells in-store promotions, when applicable
  • Listens to and resolves customer complaints, suggestions, and inquiries
  • Keeps the counter and dining area neat and clean
  • Sweeps and mops the floor regularly
  • Restocks napkins, straws, lids, and other supplies in the dining area
  • Tallies orders served and amount of cash received
  • Inventories supplies and goods with supervising manager, when necessary
  • Takes money from customers and provides correct change
  • Processes credit card and debit card transactions
  • Keeps track of a cash drawer and ensures it is balanced at the end of the shift.

Security Guard

Pinkerton Security Investigation
05.1995 - 05.2000
  • Patrol designated property to monitor and prevent intrusion, damage, hazards and breaches of security protect property and tenants from theft, damage, trespassing or accidents provide a visible presence that enforces safety and security identify and investigate suspicious behavior, threats and irregular activity respond to alarms and requests for help monitor and control entrance and departure of employees and visitors according to the prescribed protocol detect and confront unauthorized persons and violators of security procedures check property through electronic monitoring systems enforce relevant laws and regulations pertaining to all individuals on the property report rule infractions and violations monitor and prevent movement of prohibited items into and out of the property conduct exterior property checks for maintenance issues, malfunctions or hazards contact relevant authorities to deal with unlawful or irregular activities use radio or other communication devices in a clear and concise manner prepare written reports of daily activities, observations and incidents implement the prescribed emergency plan in case of emergency

Education

college - General Studies/Ag Business

Bakersfield College
Bakersfield, CA

High school diploma - undefined

North High School

Skills

  • Office Management
  • Accounts Payable
  • Accounts Receivable
  • Pest Control
  • American Sign Language
  • Spray chemical solutions, powders, and gases on or near surfaces of a building or house to eliminate pests
  • Identify invading pests, including rats, , wasps, ants, spiders
  • Set mechanical traps and place bait
  • Ensure the house or building is empty when the product is applied
  • Air out residence after application
  • Inspect the property to ascertain wall and roof porosity and possible sites of pest invasion
  • Measure area dimensions requiring treatment
  • Manage workers involved in the application
  • Utilize appropriate protective gear and equipment during application
  • Power-spray chemicals onto surfaces
  • Customer focus & orientation
  • Safe Food Handling Practices
  • Cashier Oversight
  • Product Location
  • Issuing Receipts
  • Cleaning Procedures
  • Money Management
  • Rewards Tracking
  • Item Promotion
  • Sales Techniques
  • Work Task Prioritization
  • Merchandise Packaging
  • Advising and Coaching
  • Feedback Acceptance
  • Adaptable and Flexible
  • Item Inspections
  • Guest Satisfaction
  • Accounting Records
  • Restock Products
  • Cart Retrieval
  • Product Knowledge
  • Return and Exchange Processing
  • Price Identification
  • Customer Needs Assessments
  • Customer Transactions
  • Conveyor Systems
  • Payment Processing
  • Customer Relationship Management
  • Retail Merchandising
  • Credit and Cash Transactions
  • Customer Service
  • Loss Prevention Goals Monitoring
  • Promoting Loyalty
  • ID Verification
  • Store Recovery
  • Cash Handling
  • Bagging Purchases
  • Sweeping and Mopping
  • Maintaining Freshness

Additional Information

I am the owner/trainer of my own service dog, and in the process of finding one for my special needs son. I have experience with special needs children and adults. I am also able to adapt to different situations due to others skill sets.

Timeline

Cashier/Associate

Big Lots
03.2022 - Current

Concierge

Errandrunners "R"Us Concierge Service
12.2019 - Current

Office Manager

Reynolds and Sons Pest Management
05.2003 - Current

Cashier

Los Tacos
06.1996 - 05.2000

Security Guard

Pinkerton Security Investigation
05.1995 - 05.2000

college - General Studies/Ag Business

Bakersfield College

High school diploma - undefined

North High School

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Danielle Reynolds