Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Reynolds

Bethany,US

Summary

Dedicated Long-Term Disability Case Manager with a customer-focused approach. Experienced at managing disability claims and providing the highest level of client support. Demonstrates strong problem-solving abilities and adaptability to changing circumstances. Develops effective strategies to ensure client success and collaborates with healthcare professionals, vocational consultants and clients, to establish cohesive support networks for recovery and smooth return-to-work processes. Eager to leverage expertise in compassionate case management to improve client experiences in a challenging new role.

Overview

3
3
years of professional experience

Work History

Long-Term Disability Case Manager

Sun Life
11.2023 - Current
  • Manage a caseload of 40-60 ongoing claims and 2-4 new claims per week, providing comprehensive support and guidance throughout the LTD claim process, resulting in a 83% satisfaction rate among claimants in 2024
  • Advances to $3,500 approval authority, within first year, showcasing decision accuracy. Obtained an overall score of 90% on claim audits for 2024
  • Conducted thorough assessments of client medical documentation and relevant information to determine eligibility for benefits, ensuring compliance with organizational policies
  • Collaborated with healthcare providers, employers, and clients to develop tailored action plans that align with recovery goals and facilitate timely returns to work when appropriate
  • Received a year-end score of 'exceeds expectations' in 2023 and 2024. Received recognition, from team members, for analytical skills, teamwork and persistence

Claims Rotational Program

Sun Life
06.2022 - 11.2023
  • Gained comprehensive exposure within STD, LTD, and Life Claims, regarding the claims management process, enhancing understanding of various product lines and their operational impacts
  • Trained on claims handling and processing techniques, evaluating medical and legal documentation to determine eligibility for benefits
  • Collaborated with team members for the creation of an Excel sheet for claims data checking, improving reporting accuracy and efficiency for department managers
  • Provided support across departments and teams, adapting to new challenges and flexibility where help was needed
  • Consistently recognized for outstanding claim handling. Received a score of 'exceeds expectations' in 2022.

Education

Bachelor of Arts - Communications

University of Connecticut
Storrs, CT
05.2022

Skills

  • Claims Management
  • Customer Service
  • Problem Solving
  • Communication
  • Time Management
  • Teamwork
  • Adaptability
  • Detail Oriented

Timeline

Long-Term Disability Case Manager

Sun Life
11.2023 - Current

Claims Rotational Program

Sun Life
06.2022 - 11.2023

Bachelor of Arts - Communications

University of Connecticut
Danielle Reynolds