Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Richardson

Tulsa

Summary

Dynamic professional with a proven track record at Aetna, a CVS Health company, excelling in customer relations and analytical problem-solving. Demonstrated leadership in training new hires and managing trend reports, while effectively resolving conflicts and enhancing team collaboration. Proficient in MS Office, showcasing strong organizational skills and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

CICR

Aetna, a CVS Health
12.2023 - Current
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided information to providers with claim denials
  • Provided providers with appeals policy and procedure.
  • Managed weekly trend reports identifying concerning issues.
  • Helped with training new hires
  • Helped providers understand claim denials
  • Provided payment information

Senior Ambassador

CLEAR
06.2023 - 12.2023
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Trained new hires.
  • Collected Biometric and payment information from clients.
  • Performed safety checks on equipment daily
  • Performed equipment maintenance weekly.
  • Scheduled breaks and meals for employees.
  • Scheduled training for employees

Cashier

Sam's Club
02.2023 - 06.2023
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Burlington
09.2022 - 01.2023
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Onboarded new hires
  • Called prospective employees for interviews
  • Interviewed prospective employees
  • unloaded merchandise

Education

GED -

Worcester Voke
Worcester

Skills

  • Leadership
  • Social perceptiveness
  • Analytical thinking
  • Conflict resolution
  • Organization
  • Customer relations
  • Computer skills
  • Organizational skills
  • MS office
  • Problem resolution
  • Planning
  • Team building
  • Excellent communication
  • Interpersonal communication

Timeline

CICR

Aetna, a CVS Health
12.2023 - Current

Senior Ambassador

CLEAR
06.2023 - 12.2023

Cashier

Sam's Club
02.2023 - 06.2023

Cashier

Burlington
09.2022 - 01.2023

GED -

Worcester Voke

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