Danielle Rios
Bloomington,CA
Summary
Dynamic Health Information Supervisor at Optum with expertise in managing patient records and ensuring compliance with HIPAA regulations. Proven track record in enhancing data management processes and training staff, fostering teamwork and collaboration. Skilled in clinical documentation and effective communication, driving operational improvements and increasing efficiency in health information systems.
Overview
31
31
years of professional experience
Work History
Health Information Supervisor
Optum
03.2004 - 06.2024
- Assisted in managing patient health records and ensuring data accuracy.
- Supported implementation of electronic health record systems to enhance information retrieval.
- Collaborated with healthcare teams to streamline workflows and improve data management processes.
- Conducted routine audits of health information systems for compliance with regulations.
- Provided training on health information protocols and best practices to staff members.
- Maintained organized documentation to facilitate easy access and retrieval of patient information.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Customer Service Manager
Walmart
06.1993 - 03.2004
- Developed and implemented customer service training programs to enhance team performance and client satisfaction.
- Streamlined complaint resolution processes, improving response times and increasing customer retention rates.
- Led cross-functional teams to identify areas for operational improvement, enhancing overall service delivery efficiency.
- Analyzed customer feedback data to inform strategic decisions and drive improvements in service offerings.
- Mentored staff on best practices in customer engagement, fostering a culture of excellence within the team.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Bloomington High School
Bloomington, CASkills
- Health records review
- Effective communication
- HIPAA and HITECH requirements
- Clinical documentation
- Office administration
- Training and mentoring
- Team management
- Team building
- Accurate documentation
- Interpersonal and written communication
- Recruiting and interviewing
- Report writing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Employee recruitment and hiring
- Employee performance evaluations
- Staff supervision
- Patient advocacy
- Patient relations
Languages
Spanish
Professional Working
Timeline
Health Information Supervisor
Optum
03.2004 - 06.2024
Customer Service Manager
Walmart
06.1993 - 03.2004
High School Diploma -
Bloomington High School
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