Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Danielle Rispoli

Windermere,FL

Summary

Dynamic Customer Success and Learning Development Manager with a proven track record in crafting strategic customer experiences, building and maintaining knowledge bases, and driving product adoption. Skilled in designing and implementing tailored onboarding, engagement, and retention strategies, I excel in building trust-based customer relationships that empower decision-makers to maximize their partnerships. My expertise includes delivering impactful learning experiences, managing customer engagement initiatives, and facilitating technical training. I am passionate about contributing to a people-centric environment where continuous learning and innovation thrive.

Overview

17
17
years of professional experience

Work History

Customer Success and Learning Development Manager

Prenda Remote
11.2022 - Current
  • Spearheaded the design and implementation of a teacher professional development course, transforming a challenging onboarding process into an opportunity for growth and community recognition, and exceeded adoption KPIs in the program's first year by 5%
  • Create comprehensive training materials, including presentations, videos, implementation resources, and knowledge base content to support both internal employees and external customers
  • Build and maintain customer onboarding and community-building programs that foster strong relationships and drive long-term success for new and returning customers
  • Develop and implement Standard Operating Procedures (SOPs) that streamline processes, enhance efficiency, and ensure consistency across all training and customer success initiatives
  • Leverage tools such as Google Suite, Canva, and Mighty Networks to deliver effective training that empowers customers to maximize the value of their partnership
  • Serve as a trusted advisor to customers, helping them identify and achieve their unique goals through high-quality support and resources
  • Excel in a remote work environment, consistently delivering organized, proactive, and impactful results.

Customer Success and Learning Development Manager

Yup Math Tutoring (acquired by Prenda in 2022) Remote
10.2020 - Current
  • Manage the full implementation process of Yup Math Tutoring with schools and districts nationwide
  • Led strategic planning sessions with District and School Administrators to develop and implement strategies that improved student engagement by 15% and contributed to overall student success
  • Provide continuous support, including monitoring student usage and progress, behavioral coaching, and addressing customer needs
  • Drive data-based renewal and expansion conversations through analysis of customer usage and engagement metrics
  • Create comprehensive training materials (presentations, videos, resources) for internal and external stakeholders
  • Training resulted in a 12% increase in external user engagement
  • Develop and maintain a knowledge base and quarterly virtual newsletter for educators
  • Use tools like Periscope, MixPanel, and Google Suite to identify key areas for improvement, resulting in a 36% increase in student engagement.

Customer Success Manager

Imagine Learning Remote
07.2016 - 10.2020
  • Collaborated with District and School Administrators to develop implementation strategies for Imagine Learning software
  • Drove data-based renewal and expansion conversations through analysis of customer usage and engagement metrics
  • Resulted in a 95% retention rate
  • Delivered blended professional development, both on-site and remotely, to support strategic implementation plans
  • Monitored student usage, provided behavioral coaching, and ensured effective software utilization
  • Leveraged tools such as Slack, Netsuite, and Gainsight to assess customer health and needs.

Trainer

Walt Disney Company: Disney Youth Education Series
Orlando, FL
01.2008 - 01.2018
  • Observed and coached facilitators to improve their facilitation techniques
  • Assisted in the design, development, and modification of educational programs and training
  • Conducted week-long training sessions for new facilitators on educational content and facilitation skills
  • Managed teams of facilitators, handling logistics and emergency situations during programs
  • Facilitated educational programs for K-12 students and teachers, providing unique learning experiences.

8th Grade Math Teacher

Bridgewater Middle School
Winter Garden, FL
01.2013 - 06.2016
  • Developed and implemented lesson plans for Pre-Algebra, Algebra I, and Algebra I Honors
  • Created and analyzed assessments to track and improve student performance
  • Utilized a mix of innovative and traditional methods to engage students and meet their diverse learning needs.

Education

Master of Arts in Teaching Secondary Math -

University of Central Florida
01.2012

Bachelor of Science in Math with a minor in Physics -

Manhattan College
01.2007

Skills

  • Customer Success Management
  • Instructional Design
  • Project Management
  • Professional Development
  • Relationship Building
  • Coaching and Consulting
  • Training Design
  • Data Analysis
  • Time Management
  • Implementation
  • Onboarding and Engagement
  • Customer Advocacy
  • Strategic Planning
  • Remote Collaboration

References

References available upon request.

Timeline

Customer Success and Learning Development Manager

Prenda Remote
11.2022 - Current

Customer Success and Learning Development Manager

Yup Math Tutoring (acquired by Prenda in 2022) Remote
10.2020 - Current

Customer Success Manager

Imagine Learning Remote
07.2016 - 10.2020

8th Grade Math Teacher

Bridgewater Middle School
01.2013 - 06.2016

Trainer

Walt Disney Company: Disney Youth Education Series
01.2008 - 01.2018

Master of Arts in Teaching Secondary Math -

University of Central Florida

Bachelor of Science in Math with a minor in Physics -

Manhattan College

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Danielle Rispoli